Senior ServiceNow CMDB Specialist (all genders)

THE ROLE AND THE TEAM

Do you thrive on keeping things organised and accurate? Are you passionate about maintaining a single source of truth for IT data? If so, then this ServiceNow CMDB Specialist role might be perfect for you! In this role, you will be responsible for the day-to-day operations and optimization of our ServiceNow Configuration Management Database (CMDB). You will play a key role in ensuring the accuracy, completeness, and integrity of IT asset data, which is critical for supporting various IT functions and driving informed decision-making.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

CMDB Administration

• Configure and maintain CMDB classes, attributes, and relationships to reflect the IT infrastructure accurately.
• Manage the data lifecycle within the CMDB, including onboarding new CIs (Configuration Items), data cleansing, and deactivating retired assets.
• Develop and enforce data governance policies and procedures to ensure data quality and consistency.
  
  
  

Discovery and Reconciliation

• Implement and maintain discovery tools and processes to automatically collect IT asset and CI data from various sources.
• Reconcile discovered data with existing CMDB records to ensure accuracy and eliminate duplicates.
• Monitor and troubleshoot discovery jobs to identify and resolve data integration issues.
• Keep an overarching view of all the CMDB integrations.
  
  
  

Reporting and Analytics

• Develop reports and dashboards to visualise CMDB data and identify trends.
• Analyse CMDB data to identify areas for improvement and recommend process enhancements.
• Collaborate with stakeholders across Zalando to ensure reports meet their needs.
  
  
  

Collaboration and Support

• Work closely with IT operations teams, system administrators, and business users to understand their CMDB requirements.
• Provide ongoing support to users regarding CMDB functionalities and data access.
• Stay updated on the latest ServiceNow CMDB features and best practices.
  
  
  
  

WE’D LOVE TO MEET YOU IF

• Minimum 3-5 years of experience working with IT asset management tools or CMDB systems.
• Strong understanding of IT infrastructure and configuration management principles
• Proven experience with ServiceNow CMDB configuration, integrations and administration.
• Experience in ServiceNow CSDM
• Excellent analytical and problem-solving skills.
• Strong attention to detail and commitment to data accuracy.
• Understanding of ITIL principles & practices, especially related to configuration management and CMDB
• Effective communication and collaboration skills.
• Experience with reporting tools and data visualisation techniques (a plus).
  
  
  

Additional Preferred Skills

• Excellent verbal and written skills in English
• ServiceNow certifications ServiceNow Fundamentals/CSA, CIS - ITSM, CIS - Discovery
• ITIL4 Foundation
  
  
  
  

OUR OFFER


Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
• 2 paid volunteering days a year
• Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
• Work from abroad for up to 30 working days a year
• 27 days of vacation a year to start
• Relocation assistance available (subject to prior agreement)
• Family services, including counseling and support
• Health and wellbeing options (including Gympass)
• Mental health support and coaching available
• Drive your development through our training platform and biannual peer-to-peer review
  
  
  

Learn all about Zalando and our values here https //jobs.zalando.com/en/?gh_src=22377bdd1us