Onboarding Specialist

Your job

- You support new customers and partners in the onboarding and implementation of ReadID;
- You advise new customers and partners on how to use ReadID in the best possible way;
- You support the sales department as an advisor on technical questions and you also help existing customers with these technical questions, but you are not part of the helpdesk;
- You ensure effective implementation of ReadID at multiple customers simultaneously, including technical integration and support;
- You work with customers from all over the world, together with colleagues of different nationalities;
- You work with a wide range of customer stakeholders, including architects, server and mobile developers, security and compliance staff, and the business;
- You work with our internal experts to provide the best answers and solutions when implementing ReadID;
- You contribute to improving API documentation, technical manuals, administrator guides, FAQs, sample code and whitepapers, based on your own experiences and those of customers;
- You proactively involve product management in feature requests from customers and of course contribute to these initiatives yourself;
- You will work closely with our Service Delivery and Customer Success departments.

Who are you?

- You have a relevant BSc or MSc degree (computer science, software engineering or computer security);
- You are a geek that loves tech and who truly understands customer needs and solves problems in the blink of an eye, resulting in satisfied customers who use our solutions without problems;
- You have strong communication skills, can effectively manage customer expectations while maintaining clear and smooth contact with your colleagues;
- You have the right technical knowledge to talk to your fellow developers as well;
- You always want to learn, are open to feedback and also know how to give constructive feedback;
- You have experience with both mobile (iOS, Android) and server/SaaS solutions and with integrations of REST APIs, JSON, XML and JWT;
- You have strong analytical skills to solve complex problems and prioritize as needed;
- You have a good command of the English language (verbal and written);
- You have the ability to guide a ReadID implementation project at a customer from start to finish and then hand over to our Service and Customer Success team;
- You live in the Netherlands or are willing to relocate to the Enschede area, working from our tech hub in Valencia is also an option;
- You will work at least 2 days per week in the office.

What do we offer?

- We offer an innovative and challenging work environment where you can make a difference in reducing identity fraud.
- You will work in a team of more than 70 highly qualified colleagues with 15 different nationalities spread over offices in Enschede, Valencia and London. Our working language is English.
- At Inverid you will get extensive internal and external training possibilities to help you grown in your area and expand your knowledge, as a solid foundation for the rest of your career.
- We offer an excellent salary topped by a performance-dependent variable remuneration and option scheme.
- A fully employer-paid pension and the opportunity to buy additional holidays are part of the package.
- We consider work-life balance very important and offer the possibility of flexible hours and working from home. Part-time is possible with a minimum of 32 hours per week.
- Naturally, you will receive a high-end laptop (Windows or Apple) and a phone from us, including subscription.
We support relocation if necessary, both financially and actively. We are a recognised sponsor under the Dutch IND to allow people from outside EU to join us.