Product CX Manager

💎BrainRocket is a software development company and digital solutions provider. The company has created over 65 cutting-edge products spanning 20 different markets.

💎Our team of around 700+ tech-savvy professionals successfully deliver scalable projects that are custom-made to the customers’ needs.

💎We also strive to create a culture centred around personal and professional growth for employees, in a positive and welcoming environment

We are looking for a skilled and passionate Customer Experience (CX) Expert to join our Brands Product team, bringing specialized knowledge of the online casino industry. This role will focus on enhancing player experience across a diverse portfolio of online casinos, blending traditional CX responsibilities with product-centered UX improvements

.
✅ Responsibilitie

s:✔️CX Strategy and Implementation: Develop and execute a customer experience strategy specific to online casinos, aligned with the goals of our product managers to deliver exceptional player journey

s.✔️Player-Centered Product Design: Collaborate closely with product and design teams to identify and implement UX enhancements that improve in-game experiences, transactional flows, and overall platform interaction

s.✔️Customer Journey Mapping: Analyze and document the end-to-end customer journey for casino players, identifying and addressing friction points to optimize the gaming experienc

e.✔️Casino-Specific CX Metrics: Track and analyze gaming industry-specific metrics (e.g., player retention, CSAT, NPS, session length) to inform CX strategies and continuously improve player engagement and loyalt

y.✔️Cross-functional Collaboration: Act as a key liaison between Brands Product and other teams, ensuring CX priorities are understood and incorporated into broader company initiatives, from marketing to player suppor

t.✔️Data-Driven Decision Making: Use data analytics, player feedback, and market trends to shape and refine CX initiatives, with a focus on measurable improvements to player satisfaction and loyalt

y.✔️Stakeholder Communication: Effectively communicate insights and strategies across departments, advocating for customer-focused improvements that drive business growt

h.✔️Continuous Improvement: Stay updated on industry trends, best practices, and competitor strategies to ensure our casino brands deliver a leading-edge player experienc

e.
✅ Requiremen

ts:✔️Proven experience in CX, UX, or a similar role within the online gaming or casino indust

ry.✔️In-depth understanding of UX principles and the ability to apply these to create impactful CX strategies in a gaming environme

nt.✔️Demonstrated experience in journey mapping, player behavior analysis, and CX metric tracki

ng.✔️Proficiency in CX and analytics tools (e.g., Google Analytics, Tableau, survey platform

s).✔️Excellent communication and collaboration skills to work effectively with product, design, and marketing tea

ms.✔️Analytical mindset with a data-driven approach to problem-solving and improveme

nt.
✅ We offer excellent benefits, including but not limited

to:📝Official employment in accordance with the laws of Cyprus and the EU, registration of family memb

ers;✈️ Relocation package (tickets, staying in a hotel for 2 wee

ks);🏝 Time for proper rest and 24 working days of Annual Vacat

ion;🍲 Breakfasts and lunches in the office (partially paid by the compa

ny).🧑🏻‍💻Learning and development opportunities and interesting challenging ta

sks;🏋️‍♂️ Company fitness corner in the office for employ

ees;📚 Opportunity to develop language skills and partial compensation for the cost of language clas

ses;🎁 Birthday celebration pres

ent;
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