Support Engineer

Apex Systems is looking to hire a Cosmos Database Support Engineer to work remotely for one of their top tech clients. If interested, send your updated resume to mmuscat@apexsystems.com

Client: Multinational Technology Corporation

Duration: 18 month contract

Location: 100% remote - MUST work PST time zone hours

Pay: Negotiable based on experience (on T-4 or Incorporated basis)

Shift: M-F, 40 hours per week (PST hours)

Overview

We are looking for a passionate and experienced Support Engineer to join our client's growing Cosmos DB customer support team. In this role, you will be responsible for providing exceptional technical support to a wide range of customers using Cosmos DB, a globally distributed NoSQL database service. You will troubleshoot complex customer issues, and diagnose root causes, and critical issues.

Qualifications:

• 3+ years of experience in a technical support role, preferably within the cloud computing or database administration space.
• Strong understanding of NoSQL databases and their concepts (e.g., schema design, data modeling, querying).
• Working experience with NoSQL Database like Cassandra and Mongo
• In-depth knowledge of Azure Cosmos DB, its architecture, and core functionalities.
• Experience troubleshooting and resolving complex technical issues.
• Excellent analytical and problem-solving skills.
• · Strong communication and interpersonal skills, with the ability to explain technical concepts to a non-technical audience.
• Ability to work independently and as part of a team.
• A passion for technology and a desire to learn new things.

Responsibilities:

• Provide exceptional technical support to Azure customers using Cosmos DB.
• Troubleshoot complex customer issues related to Cosmos DB performance, scalability, and functionality.
• Analyze logs, diagnose root causes, and recommend solutions to customer problems.
• Collaborate with internal engineering teams to develop resolutions for complex and escalated issues.
• Document technical solutions and maintain a knowledge base for future reference.
• Stay up-to-date on the latest Cosmos DB features and functionality.
• Deliver exceptional customer service, exceeding expectations and building strong customer relationships.

Top “Must Haves”

1. Minimum 3 years experience with NoSQL databases like Cassandra, Mongo, etc.

2. Minimum 3 years experience with Azure.

3. Minimum 3 years experience with troubleshooting and resolving customer issues (diagnosing root causes and critical issues)

Typical task breakdown

• 80% case management
• 20% meetings

Other information

Two rounds of interviews – 1st interview will be a technical assessment and the 2nd interview will be a managerial interview (focusing on behavioral skills)