IT Technician (Level 2 or 3)

This role is in our standalone IT business EMG IT.

As the go-to person for all things IT, this role is responsible for keeping our systems running smoothly. From troubleshooting hardware and software issues to setting up new equipment and performing maintenance, you'll be the hero who keeps our team productive and efficient. Plus, you'll have the satisfaction of knowing that you're making a real difference by ensuring that our IT systems are optimized for top performance.

Responsibilities

• Providing a minimum of level 1 & 2 technical support via phone, email, and remote access, while managing a queue of support requests and escalating issues as needed.
• Managing Active Directory, including user account creation/deletion/changes, group policy, DHCP, and DNS.
• Monitoring and maintaining all IT systems, including network, print, telephony, video conferencing, backup and recovery, endpoint protection, and RMM tools.
• Setting up IT hardware, performing repairs and updates, and maintaining the asset register.
• Basic network management (VLANs, VPN).
• Managing and deploying mobile devices using device management and enrolment systems.
• Installing and maintaining software systems, including ongoing support, upgrading, and patching.
• Relocating users and their technology, assisting in office relocations and data cabling.
• Ensuring the security and privacy of all network and computer systems.
• Ensuring standard operating procedures, system configurations, and client documentation are up to date.

Qualifications

• Minimum 4 years' IT industry experience with Microsoft Windows, Microsoft Servers, and Microsoft 365 Suite
• Australian citizenship or permanent residency.
• Current Australian Driver's License
• Strong technical troubleshooting skills
• Excellent time management and organization skills to manage multiple tasks with competing timelines.
• Friendly and patient customer service approach with users of all skill levels
• Enthusiasm, reliability, honesty, and a high degree of accuracy
• Continual improvement mindset and the ability to acquire and develop knowledge in new systems and technology.
• Well-developed written and oral communication skills for documentation and adapting communication styles to different situations and people.
• Ability to work independently or as part of a team and travel to various sites in Australia.

Your new company

As a leading Managed Service Provider (MSP), our team is dedicated to helping small businesses and large enterprises navigate the ever-evolving world of technology. With years of experience and expertise under our belt, we offer a wide range of IT services and solutions designed to meet the unique needs of our clients. From network management and security to data backup and cloud computing, we work closely with our clients to understand their specific goals and challenges and create customized plans to help them achieve success. 

Some of the benefits of working for EMG IT include:

• Employee Assistance Programs
• Workplace Health and Wellbeing Initiatives
• Professional Development Opportunities
• Paid maternity and paternity leave
• Competitive remuneration

Your application

If you have a passion for technology and enjoy working in a fast-paced environment, we want to hear from you. This is a full-time position with competitive compensation and benefits. To apply for this career opportunity please click apply via Seek and attach a copy of your resume and cover letter. Applications close Friday, 7 June 2024, however we reserve the right to close the position earlier than stated. As part of our recruitment process you will be required to consent to a National Criminal History Check.

Relocation assistance can be arranged for the right applicant to relocate to Cairns, Queensland.