Customer Success Manager

We’re on the lookout for a Customer Success Manager to join our fully remote team in a middle shift role. If you have the passion, skills, and drive to make an impact, we want to hear from you.

What We're Looking For:

Exceptional Communication Skills: Fluent in English with the ability to articulate clearly and effectively.

Candidates have to be from Balkans regions.

Customer-Oriented Mindset: Ability to navigate challenging customer situations with professionalism, while knowing how to push back when needed.

Charisma & Charm: You’ll connect with customers and clients in a way that leaves a lasting impression!

Sales Savvy: Strong sales acumen, with a proven track record of delivering results.

Experience: Previous experience as an SDR or in sales, preferably within a SaaS B2B environment, gives you a great edge.

Customer Success Background: At least 2 years of experience in customer success, ideally from an agency setting.

Bonus Points: Familiarity with HubSpot and its tools would be a huge plus!

Responsibilities

• Own overall relationship with assigned clients
• Ensure retention and satisfaction of all assigned clients
• Aid clients in achieving their goals

Qualifications

• Experience in customer success, (Bonus points, Account Manager)
• Strong written and verbal communication skills
• Detail oriented and analytical
• Demonstrated ability to increase customer satisfaction