Customer Support Specialist (Fully Remote/Night Shift 00:00-07:00)

🚀 SimplyBook.me is Hiring! 🚀

Are you passionate about helping others and dedicated to delivering outstanding customer support? Do you thrive in a dynamic, fast-paced environment where growth and development are part of the culture? SimplyBook.me is looking for a Fully remote Customer Support Specialist (Night Shift 00:00-07:00) to join our ever-evolving team.

This is more than just a support role—it's a chance to build a career within a company that prioritizes developing from within. We’re committed to your growth and success, offering structured training and ongoing opportunities to advance your skills and move up in the organization.

🌙 About the Role

As a Customer Support Specialist, you will be the frontline ambassador for SimplyBook.me, delivering professional and friendly support to our customers via email and chat (no phone support). You will be the problem solver, the guide, and the reliable point of contact that our clients trust and rely on.

Your goal is to make every interaction a positive experience, while continuously looking for ways to improve our services and enhance customer satisfaction. You’ll be working with a supportive and collaborative team that shares insights and best practices to make our product even better.

This role follows a hybrid work model—enjoy the flexibility of 4 remote days while connecting with your team 1 day a week at our Limassol office.

🎓 Training & Development

At SimplyBook.me, we believe that strong foundations lead to great achievements. That’s why every new team member goes through a comprehensive 4-week training program led by HR and Line Managers. This program covers everything from company culture and security practices to role-specific tasks, equipping you with the knowledge and skills you need to succeed.

We also believe in growing from within. As you become more confident in your role, you’ll have the opportunity to participate in our LEAP Leadership Program, designed to help you develop leadership skills and prepare for future roles within the company. We’re proud to offer continuous professional development through workshops, training sessions, and hands-on learning.

💼 Key Responsibilities

• Deliver exceptional customer support through email and chat, maintaining professionalism and empathy.
• Address customer inquiries promptly and effectively, ensuring complete and satisfactory resolutions.
• Identify customer challenges and propose practical, innovative solutions.
• Actively share feedback and insights to improve our product and services.
• Keep customers informed about new features and updates to enhance their experience.
  
  
  

📝 What We Are Looking For

• Proven experience in customer support, account management, or a similar client-facing role.
• Excellent written communication skills in English (upper-intermediate level or higher).
• Knowledge of German or French is a plus.
• Basic knowledge of HTML or CSS is beneficial but not mandatory.
• Strong problem-solving skills with a proactive and customer-centric approach.
• Positive attitude, willingness to learn, and adaptability to new challenges.
• Comfortable working during night shifts (00:00 - 07:00).
  
  
  

🌍 Right to Work

Please be prepared to provide proof of eligibility to work in your current location at any stage of the recruitment process.

Please note: Unfortunately, we are unable to support Sponsorship Visas or relocation packages.

For more details, please see our Job Application Privacy Policy here:

SimplyBook.me Job Application Privacy Policy

🌟 Why Join Us?

• Be part of a dynamic and supportive team that values collaboration and mutual growth.
• Experience a hybrid work model that balances flexibility with team connection.
• Enjoy continuous learning opportunities and career development programs.
• Take part in workshops, training sessions, and company events.
• Access our LEAP Leadership Program to develop your potential and grow within the company.
• Be part of a culture that recognizes talent, nurtures growth, and promotes from within.
  
  
  

If you're looking to build a long-term career with opportunities to grow and develop, SimplyBook.me is the place for you. Join us and make a real difference—both for our customers and your own professional journey. 🌱