Lead AI Developer – Omnichannel AI Solutions (Automotive Sector)

Lead AI Developer – Omnichannel AI Solutions (Automotive Sector)

Location: Remote

Department: AI & Machine Learning

Reports to: CEO

About Us:

We’re a Gen-AI innovation leader in the automotive industry, transforming  customer engagement with advanced AI-driven solutions. We build intelligent, omnichannel systems that deliver optimal results for manufacturers, retailers, 

and customers. Join us in an exciting, fast-growing start-up, and help shape the future of AI-powered customer communication.

The Role:

We’re looking for a hungry, hands-on Lead AI Developer to drive the creation of next-gen AI systems for customer engagement across e-mail, SMS, WhatsApp and phone. You’ll be responsible for building, optimising, and leading a small but mighty 3-person dev team. If you're passionate about AI, cloud platforms, and customer experience—and ready to take on a leadership role—this is your chance to make a huge impact in a growing business.

Key Responsibilities:

• AI Development: Lead the design and development of AI-driven automation for omnichannel customer communication (phone, SMS, WhatsApp, email).
• Optimise & Scale: Continuously improve system performance, ensuring reliability and scalability.
• Team Leadership: Lead a 3-person development team, delegating tasks while staying hands-on with coding.
• Cloud & APIs: Leverage AWS, Azure, or GCP and integrate APIs for seamless AI solutions.
• Client Success: Collaborate with clients to integrate AI solutions into their platforms and ensure top-notch service delivery.
• Data-Driven: Use data to train models and improve automation accuracy and efficiency.
• Testing & Troubleshooting: Implement rigorous testing to ensure the AI systems are rock-solid.

Required Skills & Experience:

• 5+ years in AI development with hands-on experience building ML models, automation systems, and chatbot integrations.
• Expertise in integrating communication channels like voice (IVR), SMS, WhatsApp, and email.
• Strong programming skills in Python, JavaScript, and AI libraries (TensorFlow, PyTorch).
• Proven leadership ability—experience managing a small team while remaining hands-on in development.
• Deep understanding of NLP, speech recognition, and sentiment analysis.
• Expertise in cloud platforms (AWS, Azure, GCP) and API integrations.
• Problem-solving skills and a drive for innovation.
• Excellent client-facing communication and troubleshooting skills.

Desirable:

• Experience with voice AI/IVR systems.
• Automotive industry knowledge and AI ethics/privacy expertise.

What We Offer:

• Competitive Salary & Equity: £48k base + 15% equity + performance-related bonus £120k Year 1 OTE
• Leadership Role: Lead your team and influence the direction of the business.
• Remote & Flexible: Work from anywhere with flexible hours.
• Growth Opportunities: Take on increasing responsibility in a rapidly growing field.

If you’re a passionate, driven Cloud/AI expert ready for a leadership role with real ownership in a fast-growing start-up, apply now. Help us revolutionise the future of AI-powered customer communication.