Network Operations Analyst

Role: Network Operations Analyst

Client: CBTS / Confidential for now (Industry: Material Science and Manufacturing)

Location: Open to Mexico, people from Reynosa are preferred but it’s 100% remote

Client gives laptop

Job Description

• Monitor network performance to ensure high availability and reliability.

• Identify, diagnose, and resolve network issues and outages promptly.

• Prepare detailed network diagrams and documenting network processes and changes for future reference

• Designing and developing Power BI reports and dashboards to meet business requirements.

• Gathering and understanding business requirements for data visualization and analysis.

• Maintain and develop dashboards for network assets in Service-Now, will be able to collaborate with existing SNOW team on this

• Support network solutions including switching, routing, software defined networking, circuit management/telecom connectivity.

• Ability to think through problems and visualize solutions.

• Ability to create accurate network diagrams and documentation for design and planning network communication systems.

Experience

This is first and second level NOC Engineer (3-5 years experience). Tickets in queue, review, remediate or escalate Manage periodic software/firmware upgrades of network infrastructure and provide handle reactive and proactive problem tickets.

• SQL for data mining.

• Tools such as SolarWinds and/or NetBrain etc...

• BIG PLUS: Create dashboards using PowerBI that serves the needs of a NOC