Founding Customer Success Manager

We’re hiring a Founding Customer Success Manager to help Electricity Maps scale customer adoption, retention, and growth - starting with some of the world’s biggest tech companies.

If you’re an experienced CSM who’s ready to build from 0 to 1, own strategic accounts, and drive expansion at a high-impact startup, this could be your next move.

This is a unique opportunity to be the first person in on the grounds to work operationally, while strategically building the foundation for Customer Success at Electricity Maps

About Electricity Maps 🌎

Electricity Maps provides real-time global electricity data, helping companies like Google, Cisco and Samsung optimize energy usage and reduce emissions.

• Our free app is used by millions.
• Our commercial API is trusted by some of the world’s largest enterprises.
• We’re backed by top-tier investors with experience at Unity, Zendesk, Datadog, Hugging Face, and DocuSign.
  
  

What You’ll Own 🎯

Customer Enablement

• Build and run a repeatable onboarding experience
• Launch enablement programs and health scoring systems
• Set up ongoing touchpoints for new features and feedback
  
  

Strategic Relationship Management

• Lead quarterly business reviews with key customers
• Own expansion and renewal pipeline for strategic accounts
• Help establish a customer advisory board
  
  

Operational CS Tasks

• Maintain CRM hygiene and account records
• Coordinate billing, renewals, and documentation
• Ensure customer success insights are shared across teams
  
  

What Success Looks Like in Your First 6 Months 📈

• Onboarding and customer success playbooks running for new customers
• Health metrics in place to track retention and flag churn risk
• Strong partnerships built with key accounts like Google and Microsoft
• Expansion and renewal pipeline actively managed
• Foundation laid for future CS team growth
  
  

What Kind of Operator Will Thrive Here 🔎

• 5-8 years in customer-facing roles, including 2-4 years as a dedicated CSM
• Experienced managing enterprise relationships in B2B SaaS context
• Has worked in early-stage startups and built CS programs from scratch
• Comfortable balancing strategic thinking and hands-on execution
• Bonus: experience in sales or account management, or in a sales-led GTM organizations
• Bonus: interest or background in energy, sustainability, or data products
  
  

Role Details 📍

• Full-time
• Based in Copenhagen (with relocation support) or remote (European time-zone and only for exceptional candidates)
• 6 weeks vacation + full health insurance
• Stock options
  
  

Interested? 📬

We keep it simple: no resume, no CV, just answer a few quick questions when applying