L2 Systems Engineer

As a Systems Engineer, you will have the responsibility for remote client support, as well as the 

potential for infrequent onsite support, including heavy interaction with end-users in diverse 

computing environments. 

This is a full-time role, on a US shift and on a Work in the office set-up (1Nito Tower, Cebu- also open to candidates outside Cebu with relocation assistance)

If you have the right skill set, this may be your opportunity to enter this fast-growing organization. 

DUTIES AND RESPONSIBILITIES: 

● Monitor escalated service tickets, ensuring timely escalation and resolution 

● Managing diverse computing environments across a variety of business clients 

● Analyze and document unfamiliar client/server network setups, identifying the fastest path to 

resolution 

● Perform rapid analysis of workstation/server incidents to determine root causes 

● Provide consulting to clients on certain applications, best practices, and general computing 

processes 

● Troubleshoot and resolve high-level workstation, server, and network issues following 

standard operating procedures 

● Utilize software tools and vendor-specific utilities to expedite incident resolution 

● Resolution of incidents related to, but not limited to the following: 

○ Mail Application/Office 365 issues 

○ Client/Server Connectivity issues (per SOP) 

○ Time Sensitive and VIP Workstation incidents 

○ File Restores 

○ Remote Access incidents (Citrix and Terminal Services) 

○ Networked Printer Issues 

○ Azure 

QUALIFICATIONS: 

● At least 5 years of relevant experience as a Systems Engineer 

● Strong background in desktop and server support 

● Proven experience in troubleshooting network configurations and hardware issues 

● Expertise in Microsoft Server and Workstation technologies 

● Ability to follow documented processes while escalating unclarified variables to management 

● Excellent customer service skills with a problem-solving mindset 

● Strong prioritization and task coordination skills 

NICE TO HAVES: 

● Experience with Terminal Services & Citrix 

● Experience with monitoring and remote management tools 

● Experience with VMWare/VDi

● Experience with Microsoft Exchange/Office 365/Intune -MDM

● Network+ 

WHAT’S IN IT FOR YOU? 

● Full-time permanent position 

● Competitive compensation package and benefits 

● Be part of a dynamic US Team 

● 13th-month pay 

● Paid Leaves, commutable to cash 

● Access top-tier health insurance, including dental coverage. HMO on Day 1 - free dependents

● Personal development and training opportunities 

● We cover Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity 

leave benefit, Solo Parent Leave, etc.) 

● Participate in a variety of activities, including team outings, sports events, and other fun events 

to foster camaraderie.