IT Service Desk Engineer

IT Service Desk / IT Support Engineer- UK & APAC rota - Fully remote

We are looking for an IT Service desk specialist to join an existing team in supporting IT Service desk users across an number of countries, the role is fully remote and will invoice handling incoming help desk phone calls, resolving tickets rapidly and where needed escalating issues. The team work on a rota system covering 24/7 with a mix of UK and APAC hours, with an on-call rota for weekends.

We are looking for IT Service Desk Support engineers with the following skills/experience:

• Very strong verbal communications (in English)
• Extensive experience of O365 Admin and O36 issue resolution
• Expertise with Intune
• Used to working in an MSP environment or on a busy support team resolving a high number of tickets per day
• Active Directory
• L2 and L2 support experience
• Ideally experience supporting international users