Technical Support Specialist

Tech Troubleshooter. User Hero. Solution Finder.

📍 Location: Switzerland (Remote)

🕒 Type: Full-time

💼 Level: Entry to Mid-level

🌐 Work Style: 100% Remote – support users from anywhere in Switzerland 🇨🇭

Are you the person friends call when their tech breaks — and you secretly love it? As a Technical Support Specialist, you’ll be on the front lines of customer and internal user support. You’ll resolve issues, share product knowledge, and keep systems running smoothly — all while making the experience seamless and stress-free.

• 💬 Handle incoming support requests via email, chat, or helpdesk tools
• 🔍 Diagnose and troubleshoot issues related to software, logins, APIs, and integrations
• 🛠️ Walk users through solutions with patience and clarity — no tech jargon overload
• 📚 Document recurring issues, how-to guides, and updates in the knowledge base
• 🧪 Collaborate with QA and product teams to report bugs and test fixes
• 📈 Monitor support metrics (response time, ticket volume, satisfaction ratings)
• 🤝 Help improve internal support processes to deliver faster, smarter service
• 🎓 Stay up to date on product updates, new features, and system changes

• 2+ years in technical support, IT help desk, or customer-facing tech role
• Strong problem-solving skills and logical thinking
• Familiarity with tools like Zendesk, Intercom, Freshdesk, or similar platforms
• Understanding of SaaS tools, APIs, or cloud-based applications
• Excellent written and verbal communication in English (German/French a plus)
• Based in Switzerland, with a reliable remote work setup

• 🏡 Fully remote – work from anywhere in Switzerland
• 👨‍💻 Join a tech-savvy, supportive, and collaborative team
• 📈 Clear path to grow into technical account management, QA, or product support
• 🧘‍♂️ Flexible hours and outcome-driven work culture
• 💬 Your voice matters — bring ideas that improve how we support and scale

Send your CV and a quick story about a time you helped someone solve a tech issue — and made their day better.

Behind every great product is someone making sure it works when it matters most.

• If that’s you — let’s chat. 💡🛠️