Network Operations Center Engineer

Job Description: NOC Tier 3 Engineer

Job Title: Tier 3 Engineer

Location: Remote (London based with occasional client site travel)

Contract Type: Permanent, Full Time

Salary Package: up to £63,500 package

Working Hours: Core business hours, including shift-based on-call rota

Role Overview:

We are seeking an experienced NOC Tier 3 Engineer to join our growing Secure Operations Centre team. This senior-level role acts as the final technical escalation point for our Tier 1 and Tier 2 teams, supporting a broad portfolio of managed services including network infrastructure, security platforms, and connectivity solutions.

The successful candidate will provide expert-level diagnosis, hands-on troubleshooting, and proactive monitoring of customer environments, while also contributing to automation, service improvement, and mentoring of junior engineers.

Key Responsibilities:

• Serve as the highest-level technical escalation point within the SOC/NOC for all incidents and service requests.
• Perform advanced troubleshooting and resolution of issues across managed networks, security, and unified communications platforms.
• Monitor and manage live customer environments using enterprise-grade tools and dashboards.
• Support incident response and RCA processes for critical infrastructure affecting availability, performance, or security.
• Configure and maintain RADIUS services, including Cisco ISE and Aruba ClearPass.
• Maintain and support technologies from leading vendors such as Cisco, Palo Alto, Juniper, Aruba, and Check Point.
• Provide operational support across LAN/WAN, SD-WAN, firewalls, routing & switching, and wireless networks.
• Collaborate with Pre-Sales, Service Transition, and Service Management teams to support new service onboarding and delivery.
• Contribute to process documentation, automation initiatives, and continuous service improvement.
• Participate in a 24x7 on-call rotation to support business-critical infrastructure.

Candidate Requirements:

Technical Experience:

• Minimum 5 years in network/security engineering, including experience in a Tier 3 or senior support role.
• Hands-on expertise with networking equipment (routers, switches, firewalls), preferably from Cisco, Palo Alto, Aruba, Juniper, and Check Point.
• Strong working knowledge of RADIUS authentication and security platforms (Cisco ISE, ClearPass).
• Solid understanding of LAN/WAN, SD-WAN, wireless, routing & switching, firewall configuration, and network segmentation (VLANs).
• Comfortable working in Windows and Linux environments.
• Experience with monitoring, automation, and scripting tools is a plus.

Qualifications & Certifications:

• Degree in a relevant IT field or equivalent professional experience.
• Industry certifications (preferred): Cisco CCIE, Aruba CCCP, or equivalent.
• ITIL Foundation certification or experience with ITIL-based environments.

Soft Skills:

• Excellent problem-solving and troubleshooting skills under pressure.
• Proven ability to mentor junior engineers and guide escalations.
• Strong communication skills (verbal and written).
• Highly organised, self-motivated, and proactive in learning.
• Able to travel to client sites when required.

What We Offer:

• Up to £63,500 total compensation package (base salary, car allowance, on-call).
• 33 days holiday (incl. bank holidays), increasing with service.
• Holiday buy scheme, annual pay reviews, and company bonus scheme.
• Death in service cover and employee assistance programme.
• Strong focus on professional development and vendor certification support.

Location

The client has an office in London

Role is fully remote

Client is not offering sponsorship

How to Apply:

Please reply asap along with your CV to be considered for this position. You can also reach out to me on harry.b@pearsoncarter.com or 0191 406 6111.

Pearson Carter is the Global Leader in Microsoft Technology Recruitment with specialist roles across the globe – www.pearsoncarter.com