Infrastructure & Support Engineer

Location: UK (Remote, with London HQ)

Role Type: Full-Time

Reports to: Team Lead

We’re looking for a technically strong Infrastructure & Support Engineer to join our UK-based team. This is not a call-centre support role, it’s a hands-on technical position focused on keeping critical client platforms reliable, secure, and high-performing.

You’ll be at the intersection of infrastructure, operations, and client-facing engineering support solving complex problems across cloud, networking, and application layers. This role is ideal for someone with a sysadmin/DevOps background who enjoys direct collaboration with clients and wants scope to develop deeper engineering skills (e.g. Golang, Angular, cloud automation).

The position includes participation in a compensated on-call rotation, including weekend pager duty, shared fairly across the team.

• Provide advanced technical support and incident resolution, engaging directly with client engineering/IT teams.
• Own the end-to-end lifecycle of technical issues: triage, root cause analysis, fix or escalate, and document.
• Monitor and manage infrastructure across Linux, Azure/AWS cloud environments, and PostgreSQL databases.
• Troubleshoot networking, VPN, DNS, and firewall configurations.
• Collaborate closely with distributed teams in the UK and Asia Pacific to maintain service uptime and knowledge sharing.
• Contribute to runbooks, tooling, and automation that improve supportability.
• Participate in a rotating on-call schedule, ensuring service reliability.
  

• Solid background in IT systems administration, infrastructure support, or technical operations (not end-user desktop support).
• Strong experience with Linux servers and cloud platforms (Azure and/or AWS).
• Good understanding of networking fundamentals (routing, firewalls, DNS, VPNs).
• Experience with PostgreSQL or other relational databases.
• Ability to work independently and across time zones, with strong written and verbal communication skills.
  

• Exposure to DevOps practices and tooling (CI/CD pipelines, Docker, Kubernetes).
• Experience with cybersecurity fundamentals (hardening, access control, vulnerability remediation).
• Interest in or exposure to application development in Golang, Angular, PHP, or C.
• Experience with monitoring/logging platforms (e.g. Prometheus, ELK, Grafana).
  

• A fully remote UK-based role with occasional collaboration in our London HQ.
• The opportunity to grow into a DevOps/engineering pathway, with scope to work across cloud automation and modern stacks.
• On-call allowance and a rotation designed to be fair and sustainable.
• A collaborative culture that values autonomy, initiative, and technical excellence.