Customer Support Specialist

Soda have partnered with a company who specialise AI technology to provide customizable solutions for businesses! They are on the hunt for a talented Customer Support/ Customer Success Manager with a passion for innovation to join the team!

Role: Customer Support/ Customer Success Manager

Location: Berlin - Hybrid Working (can also support relocation!)

Salary: €75k- €85k (+comms/bonus)

What You'll Be Doing:

• Customer Champion: Partner with our top US and European clients to understand their needs and ensure they get the most out of the platform
• Platform Guru: Guiding customers through troubleshooting and launching their custom solutions.
• Lead customer interviews, onboarding sessions, and ongoing support to maximize product value.
• Run dynamic onboarding sessions and create efficient processes to boost team productivity.

What You Bring to the Table:

• Experienced in Customer Success or Account Management - ideally with a SaaS product in a startup setting.
• Exceptional at both written and spoken communication, essential for our remote team and frequent client interactions.
• Passionate about building and maintaining strong relationships with global clients and influencing product strategy.

If you have a proven track record in SaaS and within a Customer Facing Role- I want to hear from you!