Job Description
Employer Industry: Financial Services
Why Consider This Job Opportunity
- Competitive salary and stock options
- Health benefits tailored to your region
- One-time home office setup allowance of $500
- Monthly remote work stipend of $150
- Opportunity for professional growth and exposure to innovative financial services technology
- Work with a globally distributed, high-performing team
- Serve as the main point of contact for IT helpdesk requests from staff
- Diagnose and resolve hardware, software, and connectivity issues for employees
- Collaborate with HR and Security teams to manage employee onboarding and offboarding processes
- Set up and deploy laptops, devices, software, and other hardware efficiently
- Manage Mobile Device Management (MDM) systems, including BYOD policies and endpoint security
- 3+ years of experience in IT support or helpdesk roles
- Familiarity with cloud-centric environments and cybersecurity practices
- Experience with traditional on-premises LAN/WAN infrastructure
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication skills in English, both written and verbal, with a collaborative mindset
- Bachelor's degree in Information Technology or related field
- IT or security certifications (e.g., CompTIA, Microsoft, Cisco)
- Understanding of financial services regulations and privacy requirements
- Prior experience in financial services or technology infrastructure for regulated environments
- Ability to balance stakeholder needs, technical feasibility, and budget considerations
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