Customer Experience Manager

Job Details

Work Level: Senior Leadership

Core: Collaboration

Leadership: Team Alignment

Role: N/A

Industry Type: IT Services

Function: Software Development

Key Skills: MySQL,Angular JS,.Net,Azure,AWS

Education: Graduate

Note: This is a requirement for one of the Workassist Hiring Partner

Role Description

This is a full-time on-site role for a Customer Experience Manager. The Customer Experience Manager will be responsible for managing and enhancing the day-to-day customer experience. This includes analyzing customer satisfaction, implementing strategies to improve customer experience, communicating with customers to address their needs and concerns, and providing excellent customer service.

Primary Responsibilty:

Senior Dotnet Developer

Location: Pune (On-site)

Experience required: 8+ years

Who You Are:

An accomplished .NET Lead with over 8 years of experience in Dot Net Framework, .NET Core, MySQL, AWS, and Angular.

Proficient in leading development teams and architecting solutions using Microsoft technologies.

Your Role:

• Lead and mentor a team of developers, ensuring the successful delivery of projects.
• Architect and design robust solutions utilizing .NET technologies and AWS services.
• AWS (EC2, Code Build, Lambda Function, Cloud Formation, S3, API Gateway, ECS, Route53, CloudFront)
• Drive innovation and best practices in software development.

What We Offer:

• Impactful Role: Lead development initiatives, contribute to the success of critical projects.
• Continuous Learning: Access to learning resources, opportunities for skill enhancement.
• Recognition & Growth: Acknowledgment of achievements, avenues for career progression.
• Global Exposure: Contribute to diverse projects, with potential for international opportunities.

Benefits:

• Work-Life Balance: Flexible schedules to support personal well-being.
• Relocation Support: Assistance for seamless transition to Pune.
• Performance Rewards: Competitive compensation package with performance-based bonuses.
• Comprehensive Well-being: Provident Fund, health insurance, and other well-being benefits.

Application Process:

Interested candidates, please email your resume and cover letter to talent@sunware.in.

Shortlisted candidates will undergo interviews and assessment processes.

Qualifications

• Customer Satisfaction, Customer Experience, and Customer Service skills
• Strong analytical skills
• Excellent communication skills
• Previous experience in customer service or a related role
• Experience in analyzing customer feedback and implementing improvement strategies
• Ability to work effectively in a team
• Bachelor's degree in Business Administration, Marketing, or a related field
• Experience in the recruitment or employment industry is a plus

Company Description

Workassist is an online recruitment and employment solution based in Pune, India. We provide a platform that connects job seekers with relevant profiles to employers across various industries and experience levels. With our e-recruitment technology, we assist job seekers in finding the best opportunities and help employers find the top talent from all over the world. We work with more than 10,000+ recruiters from sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT, Operations, and Legal to recruit emerging talents.

For a seamless job search experience, visit our website: https://bit.ly/3QBfBU2

(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!