IT Support Specialist - Managed Service Provider

At GEEKS, a Great Place to Work-Certified Managed Service Provider (MSP), we pride ourselves on delivering seamless IT solutions that drive client success while fostering a people-first culture. We believe that when our team thrives, the business thrives and our GPTW certification is a testament to that commitment. 

We are looking for somebody just not just looking for “a job” — but hungry to build a real tech career. Someone friends call when their systems break, and who loves solving problems almost as much as learning new tools. Somebody who wants to grow fast, get your hands dirty across modern SMB IT stacks, and work in a team that values curiosity, ownership, and action.

We want someone who’s not just capable — but coachable, curious, and obsessed with figuring things out.

• Respond promptly and effectively to client tickets related to IT support requests and incidents
• Troubleshoot and resolve issues related to:
• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Exchange Online)
• Google Workspace (Gmail, Drive, Admin Console)
• NAS devices (Synology, QNAP) including access and file sharing issues
• Basic Windows Server and Active Directory support (user accounts, permissions)
• Backup solutions (monitoring backups, restore requests)
• Network connectivity issues (Wi-Fi, switches, routers, VPN)
• End-user devices: desktops and laptops running Windows 10/11 and macOS
• Printers, peripherals, and common office hardware support
• Perform user account management tasks: password resets, access provisioning, group memberships
• Escalate complex technical issues to senior engineers or specialists as needed
• Maintain accurate and detailed documentation of ticket progress and resolution steps
• Follow company IT policies and security best practices when handling client environments
• Assist with routine maintenance tasks such as software patching, updates, and system health checks
• Communicate clearly and professionally with clients, ensuring timely updates and resolution
• Continuously learn and grow technical knowledge under guidance from senior team members.

• Experience or familiarity with Microsoft 365 and Google Workspace administration and user support
• Basic knowledge of Windows Server environments and Active Directory user management
• Understanding of NAS devices like Synology or QNAP and file sharing protocols (SMB, AFP)
• Fundamental networking concepts: IP addressing, DHCP, DNS, VPN troubleshooting
• Experience supporting end-user devices on Windows 10/11 and macOS platforms
• Familiarity with backup solutions and restoring data from backups
• Ability to troubleshoot common hardware and peripheral device issues
• Comfortable working with ticketing systems and remote support tools.

• Hands-on learner — you dive into tech, Google things fast, and don’t get stuck
• Problem-solver at heart — you like figuring things out and finding smarter solutions
• Strong communicator — you explain things clearly, professionally, and with empathy
• Hungry to grow — you’re not afraid to ask questions, learn from feedback, and level up constantly
• Remote-ready — you’re reliable, disciplined, and thrive in flexible remote environments
• Team-first attitude — you know when to escalate, when to ask, and when to own it.

• Entry-level to 1–2 years experience in IT support or helpdesk, preferably supporting SMB clients
• Strong problem-solving skills and attention to detail
• Excellent verbal and written communication skills with a customer-first mindset
• Self-motivated, coachable, and eager to learn new technologies
• Reliable home workspace with stable internet for remote work
• Team player with the ability to escalate appropriately and collaborate with senior staff.

• Fully remote role with flexible working hours
• Hands-on experience supporting diverse SMB environments
• Mentor-driven environment focused on skill development and growth
• Opportunity to build a career in IT support within a growing MSP