Technical Support Specialist (Microsoft Ecosystem)

Job Description:

You’ll be the dedicated technical backbone for a scaling team, ensuring seamless operations across a fully distributed workforce. This role offers the autonomy to own all internal IT needs while supporting a company in an exciting growth phase. You’ll work exclusively with this client, providing the responsive support and technical expertise that directly enables their business expansion.

Job Highlights:

• Hourly Rate: USD 4.50, the equivalent in your local currency
• Paid Hours per Week: 40
• Schedule: Monday to Friday, 9:00 AM–6:00 PM EST (1-hour unpaid break)
• Work Arrangement: Work from home
• Contract: Independent Contractor

Side note: Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities:

• Provide immediate technical support for email, password, and Microsoft ecosystem issues to agents and administrative staff
• Manage user account creation, access control, and onboarding processes during scaling periods
• Maintain and optimize Microsoft Teams and SharePoint environments with extensive data management
• Deliver responsive troubleshooting and technical guidance during business hours
• Support User onboarding processes when multiple new agents join simultaneously
• Ensure reliable technical operations for a fully remote workforce across multiple states
• Proactively maintain system performance and user access across the Microsoft ecosystem

Requirements:

• Strong expertise with the Microsoft ecosystem (Teams, SharePoint, Office 365, Exchange)
• Experience with user account management and access control systems
• Proven ability to provide responsive technical support during business hours
• Experience supporting remote teams and distributed workforces
• Excellent troubleshooting skills for email, passwords, and software issues
• Strong communication skills for supporting non-technical users
• Bonus if you have experience with insurance or financial services environments

Why Join This Team?

• Work as their dedicated, exclusive IT specialist (Dedicated service provision for a single client.)
• Support a rapidly scaling company during an exciting growth phase
• Fully remote position with flexible work environment
• Direct impact on business operations and team productivity
• Work with a modern, Microsoft-focused technology stack
• Join a company that values global talent and technical expertise

Independent Contractor Perks:

• HMO Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring

Reminder:

Kindly apply directly to the link provided; you will be redirected to BruntWork’s Career Site. Complete the initial requirements, including the voice recording, pre-screening assessment, and technical check of your computer/device.