HR Business Partner and People Operations

Location: Florida, USA (100% Remote)

Reports to: Chief People Officer

Role Overview

Phoenix Technologies is building the world’s most adaptable commerce infrastructure. As we scale, we need an (FRACTIONAL) HR Business Partner and People Operations who supports the needs of a fast-moving engineering, GTM and operations organization. This role blends strategic partnership with hands-on execution. You will advise leadership, coach managers, shape culture, improve processes, and directly support the full employee lifecycle from recruiting handoff through offboarding. You will work with the Chief People Officer to influence how Phoenix hires, builds teams, develops talent, resolves conflicts, and operates day to day.

This will be a 3 month Project with Key deliverables

Key Responsibilities

Strategic Partnership

• Partner with department leaders to align people strategy with business goals

• Support workforce planning, org design, succession planning, and headcount forecasting

• Coach managers on team development, performance, communication, and leadership maturity

Employee Lifecycle Ownership

• Oversee onboarding from offer acceptance through week one, including system setup, workspace coordination, and role readiness

• Setup LEVER ATS, for employee interviews and feedback

• Setup and Manage benefits administration and employee inquiries with clarity and accuracy

• Maintain clean and audit-ready employee records across Justworks and internal systems

• Drive consistent and fair offboarding processes while capturing insights for continuous improvement

Employee Relations and Conflict Resolution

• Serve as the first point of contact for employee concerns, interpersonal issues, and policy questions

• Guide managers and employees through conflict resolution, coaching, and corrective action

• Ensure investigations are handled with confidentiality, neutrality, and full documentation

• Maintain compliance with all federal and state employment requirements

Culture and Development

• Strengthen Phoenix culture by promoting belonging, accountability, and high performance

• Build feedback loops, engagement initiatives, and recognition programs

• Partner with leadership to enhance our approach to performance reviews, compensation conversations, and career progression

• Support execution of team rituals, offsites, leadership development sessions, and company-wide communication

Data and Process Improvement

• Track HR metrics such as turnover, performance trends, onboarding quality, and engagement indicators

• Identify patterns and recommend process changes based on data

• Improve workflows and standard operating procedures to keep pace with company scale

Train our current recruiters on these new processes.

Qualifications

• 10+ years of progressive HR experience, ideally in a high-growth startups

• Experience with benefits administration, payroll support, and employee onboarding

• Strong understanding of employee relations, conflict resolution, and coaching

• Ability to partner with leaders and influence decisions through data and perspective

• Skilled at creating clarity, structure, and momentum in fast-moving environments

• Comfortable switching between strategic planning and hands-on HR execution

• Proficiency with Justworks or similar HRIS platforms

• Strong communication and documentation habits

Work alongside a driven, high-performing team committed to innovation and merchant success.

Phoenix Values

We take these values seriously as a company, please do apply if you’re not aligned with them.

All In to Win → We operate with urgency, intensity, and a relentless bar for excellence. The mission comes before ego, comfort, or recognition. We adapt under pressure and do whatever it takes for the team to succeed. We are ready to sacrifice individually in order to win as a team.

A Players Only → We only hire, develop, and keep A players; people who raise the bar, solve problems proactively, and make the company better every day. B players, even if they are “good enough,” create drag, lower standards, and slow us down. We protect talent density by coaching quickly, deciding decisively, and surrounding ourselves only with the best. If we’re not constantly improving as individuals, then we’re not good enough.

Merchant First → Our merchants are the reason we exist, and they always come first. We listen closely, treat them with respect, and build for their long-term success. Every decision is measured by its impact on merchants.

Entrepreneurial Spirit → We move like a Day One company — fast, scrappy, and hungry to win. Everyone thinks and acts like an owner, taking full accountability. We dream big, execute boldly, and never settle.

Engaged Intelligence → We seek to deeply understand what we’re building and why it matters. We debate and dissent with respect to find the best answers, then commit fully. Curiosity, preparation, and clear communication are the standard.