Business Analyst: Intermediate Level

We're seeking Business Analyst: Intermediate Level, for a fast-growing niche international Digital Transformations Consultancy, headquartered in the U.K., which has been growing their Software Development & Business Analyst Teams in South Africa, with a local staff compliment of 75+, growing by ~5 employees per month!

You can work 100% Remotely from the comfort of your own home, or wherever your heart desires, as long as it's within the borders of SA!

Position Summary:

• You’ll work on both support-related tasks and enhancements to existing solutions built using the Company's Platform.
• You’ll collaborate across teams, including Customer Service and Technical Development, and communicate with both internal and external stakeholders to ensure requirements are understood and translated into actionable solutions.
• The role also includes aspects of testing, documentation, and user support. Occasional travel may be required.
• Ultimately, a successful Intermediate Business Analyst will help ensure that our clients are satisfied with the functionality, support, and ongoing evolution of the solutions we provide.

Key Responsibilities:

• Based on support requests, investigate current system functionality and perform gap analysis to determine if enhancement required
• Write detailed use cases and test cases to support regression testing
• Work closely with internal teams to ensure timely and accurate delivery of minor enhancements and support fixes
• Act as first-line support for client queries, minor change requests, and user management
• Prepare and maintain SLA reports and other client status documentation
• Communicate clearly and professionally with both internal stakeholders and external clients
• Support user training and onboarding activities where required
• Escalate and manage client issues through to resolution

Minimum Requirements:

• Minimum of 3 years' experience in a Business Analyst role
• Experience supporting and enhancing existing software features
• Exposure to DevOps tools is advantageous
• Experience producing clear documentation for both technical and business users
• Demonstrated ability to manage and meet client expectations
• Prior involvement in drafting SoWs or participating in scoping activities is beneficial