Technical Process Owner

We are currently looking for a skilled & passionate Technical Process Owner (m/f/d) to become part of one of our Supply Tech team at ABOUT YOU!

This role combines the core responsibilities of a Product Owner with a deep focus on technical process ownership. Instead of managing a product, you will have the unique opportunity to take end-to-end ownership of a business model cluster (e.g., wholesale or dropshipping).

Your mission is to ensure the technical and operational stability of its processes while proactively shaping and improving the system for the future.

You will lead incident handling, root cause analysis, and drive process improvements in close collaboration with both business and tech teams.

What you will do:

• Champion the operational excellence of your business model cluster, taking full ownership of all data flows – from product and pricing to orders, shipments, and cancellation
• Perform hands-on incident handling and technical bug investigation to understand the root cause
• Communicate investigation results and recommended resolutions to application teams
• Strategically leverage insights from these investigations to drive the analysis and implementation of long-term preventative measures and shape system improvements
• Define, lead, and optimize E2E testing strategies for critical initiatives, ensuring comprehensive coverage and high-quality deployments
• Establish and optimize processes for bug lifecycle management, turning a reactive process into a continuous driver of operational excellence
• Collaborate with other Technical Process Owners to share best practices and drive cross-business model improvements and alignment

Who you are:

• 4+ years of experience in a tech-business interface role (e.g., Process Owner, Technical PM, Business Analyst)
• Advanced SQL skills and proficient database knowledge, with a proven ability to interpret complex datasets and identify key patterns.
• Hands-on experience in incident handling and root cause analysis
• A solid understanding of system integrations, APIs, and data flows
• Ability to read and interpret logs and payloads
• Proficient with Postman or similar API testing tools
• Excellent written and spoken English communication skills

Nice to have:

• Experience in eCommerce
• Experience with middlewares

Benefits:

• Grow together with one of the fastest growing eCommerce companies in Europe
• Flexible working times
• 40% discount on our online shop
• Fresh fruits + drinks everywhere at the Office
• Language courses (German & English)
• Free sports courses & reduced price for gym membership
• Mobility subsidy
• Free choice of hardware and operating system (Mac, Windows, Linux) also for private usage
• State-of-the-art tech stack running on AWS
• Modern office in the city center of Hamburg
• Remote work on Mondays and Fridays
• International working environment and English as company language
• Company flats (subject to availability)
• Agile work environment (MOVE) and cross-functional teams
• Free access to Germany’s greatest developer conference code.talks
• Company pension scheme
• Free access to online learning platforms like Laracast, Egghead and A Cloud Guru
• Help in relocation and VISA process

YOU ARE THE CORE OF ABOUT YOU.

We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities, and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health, and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair, and circular fashion culture.

We are looking forward to receiving your application – preferably via our online application portal! Thus, we can ensure a faster process and for you it is very easy to upload your application documents. :-)