Senior HR Manager - Canadian Region

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We started PeopleOps Jobs (https://peopleopsjobs.io) to help companies that care about HR find the right people in the HR and People Operations world.

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About the role

The position is at a tech services company. We are looking for a skilled HR professional with 3–5 years of experience to lead People Operations within the Canadian region while working closely with our U.S.-based HR and Legal partners to support cross-border workforce needs.

Responsibilities

Employee Relations & Support:

• Act as the primary regional contact for employee questions related to company policies, procedures, and programs.
• Manage and resolve complex, sensitive, and specialized employee matters in partnership with legal and leadership teams.
• Lead and participate in disciplinary actions, terminations, and investigations, ensuring processes are fair, consistent, and compliant.
• Handle routine HR tasks in sensitive situations, including accommodation requests and investigations into potential misconduct.
• Partner with managers and senior leaders to deliver practical, risk-aware HR guidance that balances employee experience with business objectives.

Benefits & Compensation:

• Administer benefits programs, leave policies, and compensation plans for the region.
• Coordinate with payroll providers to ensure accurate and timely employee pay, responding to payroll-related inquiries, particularly for Canada-based employees.
• Serve as the main point of contact for regional benefits and compensation questions.

Compliance & Policy Management:

• Ensure adherence to federal, provincial, and local employment laws and regulations.
• Regularly review, update, and maintain company policies and practices to ensure compliance and alignment with best practices.

Learning & Development:

• Support and collaborate on learning and development initiatives that encourage employee growth and strengthen team capabilities.
• Own and continuously enhance onboarding and offboarding processes, collecting feedback to improve efficiency and the employee experience.

HR Trends & Best Practices:

• Stay current on industry trends, regulatory updates, and emerging technologies in HR, talent management, and employment law.
• Introduce forward-thinking HR practices that improve the effectiveness and impact of the HR function.
• Support HR process and policy updates driven by company growth, acquisitions, and changing compliance requirements.

Qualifications

• 3–5 years of HR experience.
• SHRM-CP or SHRM-SCP certification strongly preferred.
• Ability to handle sensitive and confidential information with discretion.
• Strong analytical, critical-thinking, and problem-solving skills.
• Solid knowledge of Canadian employment laws and regulations.
• Experience collaborating cross-functionally with Legal, Finance, Payroll, and IT teams in compliance-focused environments.
• Ability to analyze HR data, identify trends, and leverage systems to improve processes and the employee experience.
• Experience supporting U.S.-based employees or working in a cross-border HR environment is a strong advantage.

Human Skills

• Adaptability and Flexibility: Comfortable adjusting to change and taking on new challenges.
• Teamwork: Enjoys collaboration and working closely with others.
• Inquisitiveness: Naturally curious and willing to ask thoughtful questions.
• Communication Skills: Clearly and effectively communicates ideas and information.
• Cultural Sensitivity: Demonstrates respect and understanding for diverse cultures and backgrounds.
• Attention to Detail: Maintains accuracy and precision in all work.
• Building Relationships: Strong ability to connect with others and build lasting relationships, particularly in a multicultural, remote setting.
• Integrity, Professionalism, and Confidentiality: Consistently acts with integrity, professionalism, and discretion.
• Sound judgment in sensitive situations, balancing legal risk, employee impact, and business priorities.
• Ability to build trust, influence stakeholders, and resolve issues in a fully remote environment.

Desired Tools

• HRIS and Payroll Systems: HRIS platforms such as Paychex, Bamboo, Deel, Rippling, and Employment Hero (Humi).
• Collaboration and Communication: Slack, Notion, Google Suite, or similar tools.
• Employee Engagement and Management: Employee engagement and performance management platforms such as Lattice.

Benefits

• 100% remote work
• Generous holidays and flexible PTO
• Competitive phantom equity
• Peer bonus awards
• State-of-the-art laptop and tools
• Equipment & Office Stipend
• Individual professional development plan
• Annual stipend for Learning and Development
• Work with an amazing worldwide team and in an incredible corporate culture

Pay: CA$71k to CA$88k annually.