Senior Product Manager - Telehealth Services

About The Role

We are looking for a Sr. Product Manager to lead the execution and scaling of exciting new offerings as we expand into telehealth services and programs. This role sits at the intersection of E-commerce, healthcare workflows, and compliance, ideal for someone who enjoys building 0<1 products in regulated environments.

Specific Responsibilities

Product Strategy & Roadmap

• Develop product strategy for telehealth-connected offerings and workflows
• Define and maintain a prioritized roadmap aligned with business initiatives
• Identify opportunities to improve conversion, revenue, and customer experience

Telehealth and Subscription Program Development

Design and manage the telehealth user journey including scheduling, intake, provider review, and follow-up

Partner with engineering to integrate with telehealth platforms, EHR systems, or third-party API’s

Collaborate with Marketing & CX to ensure clear customer workflows and messaging

Define features such as appointment flow, documentation delivery, payment logic, and customer notifications

Build and manage the end-to-end Experience (Customer < Provider < document issuance < storage & retrieval)

Ensure HIPPA, PHI, and regulatory compliance in collaboration with Legal & Compliance

Work with providers and/or telehealth partners to establish review processes

Create scalable, secure, and auditable workflows for ongoing use

What You’ll Need

• Minimum of 4-7+ years of Product Management experience, including hands-on work in Digital Health, Telehealth, or HealthTech environment
• Been part of a 0-1 Product build and has experience around subscription Product required
• Experience building or integrating telehealth or digital intake workflows required
• Strong understanding of regulated data handling, privacy, and security best practices
• Experience working with engineering on API integrations and platform builds
• Bachelor’s degree in Project Management, Computer Science or a related field
  
  

Familiarity with SFCC, SFDC, and SQL

• Impeccable organization and time management skills
• Even more important than being a problem-solver is being excellent at identifying problems (we can ideate on solutions after!)
  
  

Compensation, Benefits, & Additional Details

At Health-E Commerce, our goal is to provide an offer that supports growth potential within the role and allows for future salary progression. Final compensation is evaluated on various factors which include but aren’t limited to experience, skills, internal equity among peers, and geographic location.

• Compensation: $140,000 - 180,000
• Discretionary Annual Bonus Eligibility: Up to 15%
• Medical, Dental, Vision, and 401K with a company match
• Dependent Care, FSA & HSA accounts
• Paid Parental & Bonding Leave
• Flexible PTO & office closure on all major holidays
• Monthly wellness & internet reimbursements
• Professional development including certification support & leadership coaching
• Mental Health resources
• 100% remote within the United States
• Must be able to work EST hours