Social Media & Community Operations Specialist

About WebPros

WebPros is committed to empowering businesses worldwide through cutting-edge solutions in web hosting, billing automation, infrastructure, server management, and online marketing. Since our founding in 2017, we’ve rapidly grown into a global leader, expanding our robust portfolio to include industry-defining brands such as cPanel & WHM, Plesk, WHMCS, SolusVM, XOVI, SocialBee, Sitejet and Comet Backup.

Today, we power 85 million+ websites across 900,000+ servers worldwide, backed by a 650+ strong team of dedicated professionals spanning multiple continents.

At WebPros, we embrace a fully remote, borderless workplace with a focus on flexibility, autonomy, and work-life balance. Whether you prefer working from a bustling city hub or a quiet home office, we enable our teams to thrive from anywhere while staying deeply connected through our strong collaborative culture.

Your Role

Hi, I’m Pedro Marzagao, Director of Digital Marketing at WebPros and your future manager.

Our Social Media team supports multiple WebPros brands and plays a key role in how developers, partners, and customers experience our products every day. This role sits at the intersection of content operations, community engagement, and cross-functional coordination, ensuring our social presence is consistent, high-quality, and scalable across brands.

This role matters because strong social operations and community moments directly impact brand trust, product adoption, and long-term advocacy across our developer ecosystem.

About the Role

We’re looking for a Social Media & Community Operations Specialist who brings structure, attention to detail, and strong coordination skills to a multi-brand, remote-first environment.

You’ll be responsible for keeping our social publishing engine running smoothly — from editorial calendars and creative workflows to community activations, partner collaborations, and performance tracking. Your work ensures the right content goes live, at the right time, with the right quality, while enabling meaningful engagement with our global developer and partner communities.

Key Responsibilities

• Manage multi-brand social publishing operations, maintaining editorial calendars, scheduling posts, and ensuring correct sequencing across WebPros brands to support launches and campaigns.
• Coordinate creative production by briefing internal design teams and external partners, tracking timelines, approvals, and asset versions to ensure on-time delivery.
• Ensure publishing quality and brand safety, performing pre-publish QA checks including copy accuracy, links and UTM tagging, accessibility standards, and platform best practices.
• Support community initiatives and activations, coordinating recurring moments such as AMAs, community spotlights, partner takeovers, and UGC campaigns in collaboration with the Senior Social Media Manager and Technical Community Manager.
• Operate partner and creator collaborations, managing trackers, assets, posting details, approvals, and performance logging for co-posts and campaigns.
• Track performance and surface insights, pulling weekly and monthly metrics, updating dashboards, and highlighting learnings to improve future content and engagement.
• Maintain social operations infrastructure, including schedulers, analytics tools, SOPs, link-in-bio destinations, profiles, and campaign documentation.

Your Qualifications

Must-Have

• 1–3 years of experience in social media coordination, community management, or digital marketing (B2B or SaaS preferred).
• Hands-on experience with social media schedulers and workflow tools (e.g. SocialBee, Sprout, Hootsuite, Notion, Asana, Jira).
• Strong platform-native writing and editing skills, with the ability to adapt tone across multiple brands and channels.
• High attention to detail with an operations mindset, including QA processes, UTM hygiene, and accessibility basics.
• Comfort working remotely and asynchronously, with clear documentation habits and availability for ~3–5 hours CET overlap.

Nice-to-Have

• Experience in web hosting, developer tools, infrastructure, or technical SaaS products.
• Familiarity with GA4, Looker, or analytics dashboards.

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• Basic video editing skills, AI video tools for social, or live-stream production experience.

Your Impact in the First 120 Days

30 Days

• Get familiar with WebPros brands, social playbooks, tools, and workflows.
• Review existing calendars, community formats, and partner processes.
• Support ongoing publishing and community activities with supervision.

60 Days

• Independently manage parts of the editorial calendar and publishing flow.
• Coordinate creative briefs and approvals with Design and stakeholders.
• Support at least one community activation or partner collaboration end-to-end.

90 Days

• Own day-to-day social operations for selected brands or channels.
• Proactively flag risks, improvements, and optimization opportunities.
• Contribute insights from performance data and community feedback.

120 Days

• Take full ownership of recurring community formats or campaign types.
• Improve operational efficiency through better documentation or tooling.
• Drive measurable improvements in consistency, engagement, or delivery speed.

You’ll Thrive Here If…

• You enjoy working in a remote, async-first environment with clear ownership.
• You’re detail-oriented and take pride in clean execution and quality.
• You collaborate easily across functions and brands.
• You’re comfortable juggling multiple timelines and stakeholders.

You Might Struggle Here If…

• You prefer highly rigid structures and constant real-time supervision.
• You’re uncomfortable managing multiple brands or priorities at once.
• You avoid documentation or process-oriented work.
• You find async communication challenging.

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How We Work

• Team & Workflow: Fully remote, async-first, globally distributed.
• Collaboration & Ownership: High autonomy with clear accountability.
• Tools & Stack: Social schedulers, analytics platforms, Notion, Jira, GA4.
• Quality & Reviews: Defined QA checklists, approvals, and documented playbooks.

Our Culture

WebPros is built on diversity, not just in principle but by design. We’ve grown through acquiring industry-leading brands, bringing together teams from 42+ nationalities, 20+ countries, and 10+ brands.

We value transparency, trust, and ownership, and we believe great work happens when people are empowered to do their best work from anywhere.

Compensation & Benefits

• Competitive salary
• Remote-first flexibility (Europe-based)
• Annual development budget
• Learning support (Udemy & peer learning)
• 20+ days paid time off
• Team and company-wide events

Your Hiring Experience

Hi, I’m Radostina, your Talent Partner at WebPros. I’ll guide you through a clear, transparent, and respectful hiring process.

Interview Process

1. Screening Interview (30 min)
2. Hiring Manager Interview (45 min)
3. Technical & Culture Interview (60 min)

Our Commitment to a Diverse & Inclusive Culture

At WebPros, we want every team member to feel excited to bring their full, authentic self to work. Our strength lies in the diversity of our people, with different backgrounds, perspectives, and experiences driving innovation and making us stronger together.

We are committed to ensuring equitable opportunities, pay, and support for all employees, regardless of identity, background, or circumstances. We foster a culture of belonging, respect, and psychological safety, where everyone feels valued, heard, and empowered to contribute meaningfully and grow.

Discrimination of any kind, including sexism, racism, xenophobia, homophobia, transphobia, ableism, and ageism, has no place here. By embracing differences and championing inclusivity, we create an environment where everyone can thrive.

We are looking forward to your application!