AI Summary
We are looking for a skilled L2 Application Support Engineer to join our team. The candidate should have experience in application and infrastructure support, with strong troubleshooting skills and expertise in Azure Monitor (KQL), Dynatrace, and SEQ. This role involves real-time issue resolution, log analysis, and collaboration with support and engineering teams to ensure smooth application operations.
Key Highlights
Real-time issue resolution
Log analysis
Collaboration with support and engineering teams
Key Responsibilities
Provide L2 application support, investigating and resolving incidents efficiently
Debug issues across application, API, infrastructure, and network layers in hybrid environments
Analyze logs and monitor system health using Azure Application Insights and Log Analytics, Dyntrace and SEQ
Assist in troubleshooting web applications, REST APIs, and WebSocket technologies
Support mobile applications on iOS and Android (basic troubleshooting, installation, permissions)
Write SQL and MongoDB queries to extract and analyze data
Work with ITSM processes (Incident, Problem Management, Change Enablement)
Engage with customers via calls and chats for real-time issue resolution
Utilize ServiceNow for ticket management and tracking
Document Root Cause Analysis (RCA) and contribute to the knowledge base
Technical Skills Required
Benefits & Perks
Flexible days off
Remote work from anywhere in Georgia
Comprehensive medical & family care package
Five trust days per year (sick leave without a medical certificate)
Benefits package (sports activities, a variety of stores and services)
Employee Stock Purchase Plan
Monetary bonuses for engaging in the referral program
Nice to Have
Experience with scripting or automation for support tasks
Exposure to cloud monitoring tools and DevOps practices
Job Description
We are looking for a skilled L2 Application Support Engineer to join our team.
The candidate should have experience in application and infrastructure support, with strong troubleshooting skills and expertise in Azure Monitor (KQL), Dynatrace, and SEQ. This role involves real-time issue resolution, log analysis, and collaboration with support and engineering teams to ensure smooth application operations.
This position offers working in shifts:
- Morning Shift: 7 am - 4 pm UAE Time
- Afternoon Shift: 12 pm - 9 pm UAE Time
- Service Coverage - 7 days a week (weekends replaced by schedule)
- 40-hour business week with flexible days off
Responsibilities
- Provide L2 application support, investigating and resolving incidents efficiently
- Debug issues across application, API, infrastructure, and network layers in hybrid environments
- Analyze logs and monitor system health using Azure Application Insights and Log Analytics, Dyntrace and SEQ
- Hands-on with Azure Functions, Azure API Management, AKS or Container Apps, API Gateway, Web Apps, and WAF
- Assist in troubleshooting web applications, REST APIs, and WebSocket technologies
- Solid understanding of OAuth 2.0, mTLS, SSL or TLS, Azure RBAC
- Familiarity with protocols and data formats, including REST, SOAP, JSON, and XML
- Support mobile applications on iOS and Android (basic troubleshooting, installation, permissions)
- Write SQL and MongoDB queries to extract and analyze data
- Work with ITSM processes (Incident, Problem Management, Change Enablement)
- Engage with customers via calls and chats for real-time issue resolution
- Utilize ServiceNow for ticket management and tracking
- Document Root Cause Analysis (RCA) and contribute to the knowledge base
Interested in remote work opportunities in Development & Programming? Discover Development & Programming Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
- 2+ years of experience as an L2 Application Support Engineer or similar role
- Strong troubleshooting skills in Azure Cloud Technologies
- Proficiency in PowerShell, KQL queries, SQL, and MongoDB
- Knowledge of Web Application Architecture and APIs
- Familiarity with ITSM practices and ticketing tools like ServiceNow
- Ability to handle multiple priorities and work in a dynamic environment
- Experience with scripting or automation for support tasks
- Exposure to cloud monitoring tools and DevOps practices
We connect like-minded people
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including Google Cloud Platform, Azure and AWS
- Unlimited access to LinkedIn Learning and Get Abstract
- Free English classes with certified teachers
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Five trust days per year (sick leave without a medical certificate)
- Benefits package (sports activities, a variety of stores and services)
Why Choose Us
2024 Best Place to Work 2024 2024 Sitecore's Partner Experience Awards
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