Key Account Manager - EMEA Region

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!

DESCRIPTION

We're seeking a hands-on Key Account Manager to own and grow a portfolio of high-value SMB customers across ClickSend's EMEA region, playing a key role in our broader growth strategy through strong retention and account development. In this role, you'll manage the day-to-day relationship with your nominated accounts, focusing on keeping customers successful, engaged, and growing with ClickSend.

Success will be reflected in the health and expansion of your portfolio, including retention and growth metrics such as net revenue retention, supported by consistent, high-quality account activity that demonstrates effective pipeline and opportunity management. Beyond the numbers, you'll stand out by driving work forward efficiently, building smart and scalable processes, bringing creativity and clarity to problem-solving, and developing a deep understanding of ClickSend's solutions and how they deliver value. Just as importantly, success will be evident in the trust you build and the positive feedback you earn from your customers, because happy accounts are the ultimate KPI.

Key Tasks and Responsibilities:

• You will coordinate regular key account outreach to identify and execute opportunities to grow our existing accounts by building trust and engagement
• You will position yourself as a trusted advisor to your customers to understand their challenges and goals
• You will continually learn in order to establish yourself as an expert resources for the technologies and solutions we sell

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• You will develop QBR decks and present to your key accounts in order to further their understanding of ClickSend's capabilities.

REQUIREMENTS

• Experience in account management, sales, or customer success within a SaaS or CPaaS environment, across SMB to Enterprise clients
• Strong solution-selling skills: uncover customer problems, build value-driven solutions, communicate ROI, and negotiate effectively
• Proven ability to grow and expand existing accounts by identifying upsell/cross-sell opportunities and going deep within organizations
• Comfortable collaborating across teams (Support, Operations, Product) to deliver a seamless customer journey
• Data- and results-driven, fluent in metrics like churn, retention, and pipeline analysis; familiarity with tools like Salesforce, Intercom & Slack is a plus
• Customer-obsessed, self-disciplined, and organized-able to thrive in a low-key, high-drive, remote-first environment without micromanagement

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• Excellent communicator (written, verbal, and presentation-ready), curious by nature, and someone who's motivated, humble, and not afraid to roll up their sleeves
  

Our corporate language is English, please submit your application in English.

At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation outside the EU at this time. Applicants must:

• Hold British or EU/EEA citizenship.
• Have a valid British work permit.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!