Monitor and maintain system reliability, detect and handle incidents, and ensure clear communication with internal teams. This is a hands-on role for someone who enjoys real-time problem-solving and can perform confidently under pressure. The ideal candidate has experience with monitoring and observability tools and a strong understanding of ITIL-based incident processes.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Job Title: NOC Engineer
Work Model: Fully Remote
Location: LATAM only (preferred: Brazil, Argentina, Mexico)
Why This Role Is Interesting
This role offers the chance to work in a large scale, global operations environment supporting critical systems used by thousands of users worldwide. You will be part of a mature NOC operation with defined processes, modern monitoring tools, and strong collaboration with engineering and infrastructure teams.
The environment combines operational stability with continuous improvement, giving you exposure to complex production systems, international teams, and long term career growth within a structured organization.
About the Role
As a NOC Engineer, you will be on the front line of system reliability. Your main focus will be monitoring, incident detection, and incident response, ensuring issues are identified quickly and handled with clarity, ownership, and strong communication.
This is a hands on role for someone who enjoys real time problem solving, understands the importance of process, and can perform confidently under pressure.
What You Will Do
- Monitor applications, infrastructure, and services using observability and monitoring platforms.
- Detect, analyze, and escalate incidents according to established operational procedures.
- Actively participate in incident response, including coordination, communication, and follow up.
- Maintain clear and accurate communication during incidents with internal technical teams.
- Follow and improve runbooks, escalation paths, and incident workflows.
- Support post incident activities by providing input on root causes and operational gaps.
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What We Are Looking For
- Hands on experience with monitoring and observability tools such as Datadog and New Relic.
- Solid experience in NOC operations, incident detection, escalation, and incident handling.
- Ability to stay calm, organized, and decisive during high pressure situations.
- Strong communication skills and experience working with multiple technical teams.
- Proven experience handling real production incidents and explaining the steps taken.
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Nice to Have
- Experience working in enterprise or large scale operational environments.
- Familiarity with ITIL based incident processes and on call operations.
- Exposure to cloud or distributed systems monitoring.
Additional Information
- Fully remote role.
- Open to candidates across LATAM, with preference for Brazil, Argentina, and Mexico.
- Stable, long term opportunity with exposure to global operations and modern tooling.
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