QA Lead & Scrum Master (Multi-Tenant SaaS)

RunLoyal, a rapidly growing vertical SaaS company based in Atlanta, GA, is seeking a high-ownership QA Lead & Scrum Master to protect the quality, reliability, and trust of our platform.

RunLoyal operates a multi-tenant, deeply personalized SaaS system where data correctness, tenant isolation, and delivery discipline are business-critical. This role owns end-to-end quality, test strategy, sprint execution, and delivery governance across 5 mobile applications and 2 web portals, working with engineering teams distributed across India and the US.

This is not a support role. This is a product trust and execution leadership role that requires strong technical depth, delivery rigor, and the confidence to make hard release decisions.

• Own end-to-end quality across mobile (iOS & Android) and web platforms
• Ensure multi-tenant data isolation, personalization correctness, and data integrity
• Act as the final quality gate for production releases
• Define and enforce quality benchmarks aligned with business risk
• Own production defect accountability, root-cause analysis, and prevention

Test Strategy & Automation Leadership

• Define and own test strategy and test architecture (manual + automation)
• Research and drive adoption of AI-powered testing tools and techniques to improve efficiency and coverage
• Define testing strategy for AI/ML model validation, where applicable
• Drive automation coverage for:
• Multi-tenant scenarios
• Role-based access control (RBAC)
• Personalization logic
• API and backend validation
• Regression and edge cases
• Own automation frameworks for web, mobile, and APIs
• Identify gaps requiring manual or exploratory testing
• Track and improve test coverage, defect leakage, and release confidence

• Act as Scrum Master for multiple squads
• Own and facilitate sprint ceremonies:
• Sprint planning

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• Daily stand-ups
• Sprint reviews
• Retrospectives
• Ensure:
• Clear Definition of Ready (DoR) and Definition of Done (DoD)
• Realistic sprint commitments and predictable delivery
• Rapid identification and removal of blockers
• Maintain delivery transparency with leadership and stakeholders

Impact Analysis & Requirement Risk Control

• Ensure impact areas are clearly identified for every requirement
• Validate frontend, backend, mobile, and data impacts before sprint execution
• Prevent ambiguous or high-risk requirements from entering sprint scope
• Own release risk assessments prior to deployments

• Build, mentor, and scale high-ownership QA teams
• Lead execution across India and US teams
• Set a culture of accountability, precision, and ownership
• Confidently challenge product or engineering decisions when quality is at risk

• 8+ years of experience in QA Engineering, with 3+ years as a QA Lead / Test Architect
• Strong hands-on experience with automation frameworks:
• Web: Selenium / Playwright / Cypress
• Mobile: Appium / Espresso / XCUITest

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

• API: Postman / Newman / REST Assured
• Strong experience testing multi-tenant SaaS platforms
• Deep understanding of:
• REST APIs
• SQL and backend data validation
• Role-based access control
• Data integrity and tenant isolation
• Experience integrating automation into CI/CD pipelines
• Strong working knowledge of Agile / Scrum, acting as Scrum Master
• Experience managing distributed teams (India & US)

• High integrity and strong ownership mindset
• Comfortable saying “no” to unsafe releases
• Ability to operate calmly under pressure
• Excellent communication and stakeholder management skills

• We value quality, trust, and delivery discipline
• We expect leaders to take ownership and make principled decisions
• We prioritize correctness over speed when business risk is high
• We collaborate across time zones with clarity and accountability

• Ownership and accountability
• Precision and rigor
• Transparency and trust
• Continuous improvement