We are seeking an experienced ITIL/Service Transition Manager to ensure smooth transition to operations team. The role involves ensuring new solutions, processes, and procedures are stable and transitioned to operations/support team. The ideal candidate will have extensive project experience in IT Project Management, IT Service Management, and/or IT Transition Management.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
For our international client, we are looking for an experienced ITIL/Service Transition Manager.
You will act as an interface between the project team and the operations team and will ensure a smooth transition to operations.
You will be responsible for ensuring that new solutions, processes and procedures are technically sound, fully documented and seamlessly handed over to the client’s Operations/Support teams.
You are the gatekeeper of production stability.
Tasks:
• Act as ITIL/Service Transition Manager
• Ensure smooth transition to operations team
• Ensure new solutions, processes and procedures are stable and transitioned to operations/support team
• Operational Readiness: Define and enforce "Ready for Production", "Handover sign-off" and "documentation readiness" criteria for the project team
• Document and hand over to support team
• Manage ticket triage, prioritization and developer-to-support communication
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• Coordinate and facilitate training sessions between subject matter experts and support staff
• Stakeholder Management
• Exit Governance: Manage the formal sign-off process to transition ownership from Project to BAU (Business as Usual).
Requirements:
• Extensive project experience in IT Project Management, IT Service Management and/or IT Transition Management
• Strong project experience with ITIL v4 (specifically Service Transition and Service Design)
• Splunk or security tooling implementation experience
• Experience with ITSM tools (e.g., ServiceNow, Jira Service Management)
• PMP or Prince2 Certification
• Preferred: ITIL v4 Managing Professional (MP) or Strategic Leader (SL) designation qualification
• Experience in large international project environments
• Project experience in the manufacturing industry, production industry, automotive or automotive supplier industry
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• Fluency in English
Project details:
• Start: ASAP
• Duration: 3 months (+ option to extend)
• Workload: 5 days per week
• Location: 100% Remote
• Languages: Fluency in English
Telephone interview slots with our client can be arranged at short notice with a decision immediately thereafter.
If you are interested and open for a new contract, please send your updated CV to kparadecka@redglobal.com
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