RN Quality Assurance Manager

About MEDvidi

MEDvidi is a fast scaling online mental healthcare provider. As we expand our reach, we are building a strategic operations team to ensure seamless provider availability and regulatory compliance in every state we serve. Our team includes qualified and licensed physicians and mental health professionals specializing in treating emotional and mental ailments. We provide online ADHD as well as anxiety, depression, stress, OCD, and insomnia treatment. Going to the specialist’s facility for treatment can be difficult and time-consuming for both patients and their loved ones. MEDvidi offers a convenient, efficient, and cost-effective way to receive treatment in the comfort of your own home.

Today, our team comprises more than 180 employees, located worldwide, providing support to a wide range of customers. While most of our employees are remote, many have the opportunity to work on-site at any of our global office locations. Visit our careers website to learn more about opportunities at MEDvidi.

Position Summary

The RN Quality Assurance Manager will lead the development and execution of MEDvidi’s clinical quality assurance program, ensuring best-in-class provider documentation, regulatory compliance, and patient safety across all service lines. This individual will play a pivotal role in ongoing chart review oversight, trend analysis, and clinical process improvement.

Ideal candidates are experienced registered nurses with a background in quality review, clinical documentation standards, and provider mentorship, preferably in digital health and/or behavioral health settings.

Requirements:

• Active RN license required (multi-state licensure preferred).
• 5+ years of clinical experience, with at least 2 years in a quality assurance, chart review, or clinical compliance role.
• Experience in behavioral health, telehealth, or ambulatory care preferred.
• Strong knowledge of documentation standards, regulatory compliance (e.g., state telehealth mandates, HIPAA), and clinical protocols.
• High attention to detail, critical thinking, and ability to synthesize data into actionable insights.
• Strong interpersonal and communication skills; ability to coach and influence providers constructively.
  
  

Preferred Skills

• Familiarity with telehealth platforms and asynchronous care models.
• Experience managing QA teams or peer review programs.
• Proficiency in using QA tracking tools, dashboards, and collaborative work platforms
• Understanding of AI-assisted documentation review tools or willingness to learn.
  
  

Responsibilities:

New Provider QA Onboarding Support

• Conduct staged chart audits for new providers:

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• 100% of charts in Month 1
• 50% in Month 2
• 25% in Month 3
• Deliver timely, constructive feedback to providers in coordination with medical and operations leadership.
• Identify documentation gaps, compliance concerns, or patient safety issues early in onboarding.
  
  

Clinical Documentation & Compliance Audits

• Lead and continuously optimize the peer review process using a standardized QA rubric.
• Ensure QA audits prioritize:
• New provider post-transition reviews
• Charts flagged through patient complaints or risk concerns
• State-mandated physician supervision requirements
• Partner with Engineering team on integration and validation of AI-assisted chart review tools.
  
  

Quality Monitoring & Reporting

• Enter audit results into shared QA dashboards to ensure transparency across teams.
• Monitor provider-specific trends, highlight high-performing behaviors, and flag at-risk patterns.
• Generate monthly QA reports for:
• Medical Operations (detailed findings)
• Executive Leadership (summarized trends and action plans)
  
  

Team Collaboration & Continuous Improvement

• Collaborate cross-functionally with onboarding, medical leadership, operations leadership, and patient experience teams to support provider performance.

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• Assist in refining QA rubrics, SOPs, and documentation standards to align with clinical best practices.
• Lead QA training initiatives addressing common deficiencies and elevating clinical quality.
• Participate in clinical operations and QA-focused meetings; document and maintain meeting outputs.
  
  

Leadership Responsibilities

• Provide direct supervision, mentorship, and performance feedback to QA team members.
• Delegate audit and reporting responsibilities appropriately based on skill level, workload, and clinical context.
• Ensure team members adhere to quality benchmarks and documentation standards.
• Promote a culture of accountability, transparency, and continuous improvement within the QA team.
• Facilitate team check-ins, 1:1s, and support professional development aligned with organizational goals.
  
  

Success Metrics

• New provider audit completion: 100% within onboarding windows
• QA rubric compliance across reviewers: >95%
• Chart quality improvement (month-over-month): demonstrable upward trend
• Monthly reporting delivery: 100% on-time submission
  
  

Why Join MEDvidi

• Help shape the future of accessible mental health care
• Be part of a collaborative, mission-driven team
• Fully remote work with flexible hours
• Competitive compensation and benefits
• Opportunity to innovate and grow within a dynamic organization