AI Summary
We're looking for a Remote Technical Support Engineer to provide critical assistance to our clients and hosts. This is a full-time, salaried, remote position that requires daily coverage to ensure our customers receive timely and effective support. The support that you provide will often be highly technical in nature and will require SysOps expertise.
Key Highlights
Provide technical support to customers and hosts
Troubleshoot and resolve issues related to our GPU rental platform
Maintain and update support documentation
Key Responsibilities
Provide technical support to customers and hosts via email, chat, and phone
Provide general support to customers (billing questions, how to use the platform for specific use cases, etc)
Troubleshoot and resolve issues related to our GPU rental platform
Maintain and update support documentation
Technical Skills Required
Benefits & Perks
Competitive salary
100% salary during probation period
Tet bonus
Annual leave as per regulations
Social, Health, and Unemployment Insurance
Reimbursement for approved work expenses
Nice to Have
Experience with GPU drivers and CUDA
Hands-on experience with AI/ML frameworks (TensorFlow, PyTorch, JAX, etc.)
Familiarity with virtualization technologies (KVM, VMware, etc.)
Background in cloud-native or distributed computing environments
Prior experience with the Vast.ai platform or similar GPU cloud services
Scripting skills (Python, Bash) for automation and diagnostics
Job Description
About Us
Vast.ai's cloud powers AI projects and businesses all over the world. We are democratizing and decentralizing AI computing—reshaping our future for the benefit of humanity.
We value curiosity, ownership, and continuous learning. You'll have the opportunity to dive into state-of-the-art AI systems while collaborating with a globally distributed team. We encourage and support growth into specialized or leadership tracks as our startup continues to scale.
About the Role
We're looking for a Remote Technical Support Engineer to provide critical assistance to our clients and hosts. You'll be the first line of defense for customers running AI workloads, diagnosing infrastructure issues, and driving product improvements. This is a full time, salaried, remote position that requires daily coverage to ensure our customers receive timely and effective support. The support that you provide will often be highly technical in nature and will require SysOps expertise.
- This is a full-time, remote position.
Key Responsibilities
- Provide technical support to customers and hosts via email, chat, and phone
- Provide general support to customers (billing questions, how to use the platform for specific use cases, etc)
- Troubleshoot and resolve issues related to our GPU rental platform
- Maintain and update support documentation
Interested in remote work opportunities in Devops? Discover Devops Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
Must-Haves:
- Linux system administration experience – you're comfortable navigating the command line, managing services, troubleshooting system issues, and optimizing performance
- Docker proficiency – you understand containerization, can debug container issues, and work with Docker Compose or similar tools
- Technical support experience – you've successfully helped customers solve complex technical problems and can balance technical accuracy with clear, empathetic communication
- Excellent written and verbal English skills – you can explain technical concepts clearly to users ranging from beginners to ML engineers
- Customer-first mindset – you're genuinely invested in user success and take pride in delivering exceptional support experiences
- Experience with GPU drivers and CUDA – understanding NVIDIA driver installations, compatibility, and troubleshooting
- Hands-on experience with AI/ML frameworks (TensorFlow, PyTorch, JAX, etc.)
- Familiarity with virtualization technologies (KVM, VMware, etc.)
- Background in cloud-native or distributed computing environments
- Prior experience with the Vast.ai platform or similar GPU cloud services
- Scripting skills (Python, Bash) for automation and diagnostics
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
- Self-directed and resourceful – comfortable diving into unfamiliar problems and figuring things out
- Adaptable – willing to work flexible hours including occasional weekends/holidays to support our global user base
- Detail-oriented – you catch the small things that make a big difference in complex technical environments
- Genuinely excited about AI – you understand why GPU access matters and want to help researchers and developers push the boundaries of what's possible
- Competitive salary
- 100% salary during probation period
- Tet bonus (after 1 year of employment and based on performance)
- Annual leave as per regulations
- Social, Health, and Unemployment Insurance
- Reimbursement for approved work expenses
- Fast growing, ambitious startup environment
Similar Jobs
Explore other opportunities that match your interests
Visa Sponsorship
Relocation
Remote
Job Type
Full-time
Experience Level
Mid-Senior level
Jobgether
Vietnam
Visa Sponsorship
Relocation
Remote
Job Type
Contract
Experience Level
Mid-Senior level
The Judge Group
United State
Data Engineer
••••••
••••••
••••••
Job Type
••••••
Experience Level
••••••
Dune
United State