IT Operations and Security Technician (Remote)

Sacred Byte is a Berlin-based managed security services provider. We deliver secure IT infrastructure and compliance-ready cybersecurity for companies handling sensitive data—making enterprise-grade protection accessible to small and mid-sized organisations through smart administration and open-source solutions.

We're building a distributed team and looking for a reliable, curious technician internationally to help us keep client operations running smoothly while developing your security expertise.

You'll handle day-to-day IT operations for our clients and contribute to internal security projects:

• Provision and manage users, groups, and licences in Microsoft 365 or Google Workspace


• Onboard laptops (Windows/macOS) into MDM and coordinate remote device handovers


• Triage first-line support tickets (password resets, access requests) and escalate complex issues


• Run weekly maintenance checks: patch status, backup logs, security alerts


• Document fixes and runbooks so processes are repeatable


• Contribute to security projects (~20% of your time): CVE research and briefings, laptop hardening scripts, incident-response playbook drafts, ISO 27001 checklist development

What You Bring

• 2+ years of hands-on experience in IT operations, helpdesk, or systems administration


• Proven admin skills in Microsoft 365 or Google Workspace (user/group management, security policies, basic troubleshooting)


• Comfortable with MDM platforms (Intune, Jamf, or similar)


• Proficient in at least one scripting language (PowerShell, Bash, or Python)


• Strong written and spoken English; German is a plus


• Reliable internet and a professional remote setup


• Self-directed, comfortable working asynchronously across time zones

Nice to have:

• Microsoft 365 Certified (Administrator Expert or Endpoint Administrator)

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• Google Workspace Administrator certification


• Exposure to security frameworks (ISO 27001, SOC 2, or similar)

What We Offer

• Competitive hourly rate: €12–16/hour, paid in EUR


• Autonomy: Own your domain; we trust you to manage your work


• Growth path: Opportunity to expand into a larger role as we scale


• Fully remote: Async-first culture with occasional video syncs during CET-compatible hours

Please apply via join with a full CV and letter explaining your qualifications.