Join ISNY as a Help Desk Engineer to provide top-tier IT support to clients. The ideal candidate has 3+ years of IT support experience and a stable job history. Key responsibilities include troubleshooting Windows OS issues, handling user maintenance requests, and providing printer and scanner support.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Read before applying: Only considering candidates with 3+ years IT support experience AND a stable job history.
We’re ISNY, a fast-growing Inc. 5000 IT & Cybersecurity company serving NYC. We’re looking for a Help Desk Engineer to join our top-tier support team (fully remote).
About Us
ISNY is recognized on the Inc. 5000 list of fastest-growing private companies in America, and we pride ourselves on delivering high-quality IT services with a strong focus on security and client satisfaction.
Our culture is close-knit, fast-paced, hungry to learn, and relentlessly quality-driven. (For real.)
Responsibilities
- Troubleshoot and support Windows OS issues.
- Basic networking troubleshooting and support.
- Handle user maintenance requests (permissions, access, etc.).
- Troubleshoot basic WiFi issues.
- Provide printer and scanner support.
- Support content filtering systems.
- Troubleshoot 3rd-party applications.
- Perform new user onboardings.
- Navigate basic O365 functions.
- Maintain and update customer network documentation in near real-time.
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Required Experience
- 3+ years Windows desktop support.
- 3+ years printer and scanner support.
- Windows NTFS management.
- Basic LAN networking.
- Managed WiFi systems configuration & troubleshooting.
- MSP experience preferred.
Must Haves
- Extremely committed and responsible.
- Strong troubleshooting skills.
- Quick learner, resolution-oriented, hungry to grow.
- Excellent customer service skills (phone & email).
- Self-starter who looks for ways to improve processes & services.
- Prior MSP experience
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⚠️ Important: Stability matters. If you have a history of multiple short-term jobs, please do not apply.
Nice to Have (Not Required)
- Bachelor’s in Computer Science or Information Systems.
- Certifications (Microsoft, CompTIA A+, Network+, etc.)
.
Benefits
- PTO & vacation
- Contributions toward health benefits
- Paid training & certification support
- Competitive pay
If you’re a dedicated IT professional with proven experience and stability, join us at ISNY – an Inc. 5000 recognized company – and grow your career with one of the fastest-growing MSPs in the country!
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