Senior Product Manager, In-Store Payments

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions and data enable brands to do more with less and make every guest feel like a regular.

As a Senior Product Manager, you are on a mission to identify and solve our customers’ most perplexing challenges by owning mission-critical, in-store payment experiences. You develop the vision and strategy for your product while maintaining alignment with executive stakeholders.

Reporting to the Director, Product Management, you will lead your team on the prioritization, discovery, and launch of solutions that directly impact restaurant revenue, guest experience, and customer reputation. Your relentless focus on measuring impact ensures we continuously deliver value and maintain our position as the best-in-breed provider in our space.

You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You'll Be Doing

• Own the end-to-end card-present payments experience, including defining strategy across software, third-party integrations, and hardware.
• Balance payment processing, customer experience, fraud prevention, and customer experience in card-present transaction flows.
• Serve as the product lead for key payments and POS partners, influencing roadmaps and navigating platform constraints.
• Proactively seeks opportunities to improve business processes, product development methodologies, and team workflows without explicit direction, demonstrating initiative and a commitment to continuous improvement.
• Independently develop and refresh the long-term vision and strategy for your product, ensuring alignment with leadership on strategic objectives.
• Identify and present opportunities to invest in and monetize solutions for customer problems, developing coherent business cases to gain cross-functional executive alignment.
• Known expert on multiple products, customers, user personas and their respective pain points.

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• Frequently leverage data analytics and insights to inform decision-making processes and drive product improvements and optimizations.
• Develop and foster direct, ongoing relationships with customers to establish unencumbered access to customer insights.
• Proactively balance technical and customer-centric priorities to enhance product reliability and long-term sustainability.
• Ensure economic viability by managing the budget and securing executive approval for major cost increases.
• Lead the development and execution of feature launch plans in collaboration with Product Marketing to drive adoption and achieve KPI.
• Independently identify and own failures to meet goals and determine the appropriate next steps without requiring management intervention.
• Provide frequent stakeholder updates on product development progress, ensuring regular feedback is sought and addressed to drive continuous improvement.

What We'll Expect From You

• 5+ years of experience in a software Product Management role.
• Track record of consistently delivering on your team's quarterly product objectives.
• Experience influencing and collaborating with senior executives, effectively communicating product vision and strategy, and driving alignment on high-impact initiatives.
• Experience presenting complex ideas clearly and persuasively, navigating organizational dynamics, and building strong relationships at all levels of the organization.
• Experience leveraging a toolkit of proven strategies and techniques to tackle complex challenges, initiate feature initiatives, and drive accelerated progress.
• Experience leading changes as new information arises, making sound tradeoff decisions to support customer and business needs.
• Bachelor’s Degree or higher, or equivalent practical experience.

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About Olo

Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters.

We offer great benefits, such as 20 days of paid time off, 10 sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Our best estimate of the compensation range for this opportunity is $136,000-$190,000 annually, depending on your experience and location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We encourage you to apply!

At Olo, we believe bringing together people with varied experiences and viewpoints leads to better results. Don't check every box in the job description? Research shows many qualified candidates hold back from applying unless they meet all listed requirements. We're committed to creating a genuine workplace where everyone can contribute their best work—this improves our decision-making and helps us better serve our communities. So if you're enthusiastic about this role but your background doesn't align perfectly with every qualification, we encourage you to apply anyway. You might be exactly the right fit for this or other positions.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.

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