Director of Email Operations

Director of Email Operations

Are you a strategic, hands-on email expert ready to shape the future of healthcare communications? Healthcasts is seeking a technically strong, strategic Director of Email Operations to own our email ecosystem and ensure our communications reach thousands of healthcare professionals (HCPs) with precision, reliability, and scale.

This role leads deliverability strategy, ESP architecture, and lifecycle automation while guiding email planners and serving as the cross-functional SME across Marketing, Data, and Technology. The ideal candidate combines 5+ years of deep deliverability expertise with hands-on technical fluency and strong leadership capability.

About Healthcasts

Healthcasts is a fast-growing healthcare media company headquartered in Palm Beach, FL, operating with a fully remote workforce built on flexibility, innovation, and speed. Since 2001, we’ve become the leading resource “for physicians by physicians,” partnering with top medical institutions and brand leaders to deliver personalized, on-demand digital content to time-constrained healthcare professionals.

By listening closely to physicians and evolving with their needs, Healthcasts has transformed how doctors’ access trusted information—providing only what they need, when they need it, from the most respected thought leaders in medicine.

Key Responsibilities

• Own sender/IP reputation, inbox placement, and authentication protocols (SPF, DKIM, DMARC) to maximize deliverability
• Lead architecture and optimization of ActiveCampaign and Postmark, including APIs, webhooks, and behavior-triggered automation
• Manage and mentor two Email Planners, driving workflow excellence and campaign accuracy
• Partner cross-functionally with Data and Dev teams on integrations, reporting, HTML standards, and infrastructure
• Lead segmentation, lifecycle automation, and campaign optimization to grow overall and unique HCP reach

Qualifications

• 5+ years of email deliverability and enterprise ESP experience
• Proven expertise in IP warming, ISP filtering, and reputation monitoring

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

• Strong technical fluency: Python proficiency preferred
• Experience with APIs, webhooks, HTML email, and automation architecture
• Leadership experience managing direct reports and operational workflows
• Ability to translate business goals into scalable lifecycle programs

Preferred: Experience in healthcare/pharma environments and familiarity with MLR, HIPAA, or GDPR.

We take your privacy and data security very seriously. For your protection, we will communicate only through Linked-In, or email from the “HCTGllc” or "Healthcasts" domain. For example: John.Smith@HCTGllc.com