Manage post-sale client relationships for an AI-native compliance platform. Drive platform usage, compliance completion, onboarding, adoption, renewals, and expansion. Requires information security audit or SOC 2/ISO compliance experience and experience with high-growth tech companies.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Customer Success Manager – Security & Compliance
$110K–$130K Base + Equity
Fully Remote (US)
Visa Sponsorship Available
About Our Client
Our client is an AI-native compliance platform trusted by 700+ of the fastest-growing companies. They help organizations achieve SOC 2, HIPAA, ISO, GDPR, and more — in days, not months.
Backed by $35M in funding and founded in 2023, the team includes former founders, Olympiad medalists, and engineers from leading AI organizations and top-tier institutions. Their mission is to eliminate busywork for humanity — starting with compliance.
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The Role
We’re hiring a Customer Success Manager to own the client relationship post-sale.
Your primary metric: maximize platform usage and compliance completion rates.
You will be responsible for driving onboarding, adoption, renewals, and expansion.
Key Focus Areas
Onboarding – Guide customers to first value quickly
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Adoption – Drive ongoing engagement and usage
Renewal & Growth – Surface wins and identify expansion opportunities
What You’ll Do
- Respond to customer messages within 5 minutes
- Conduct regular check-ins to demonstrate ROI
- Proactively drive product adoption across accounts
- Identify upsell and expansion opportunities
- Partner with high-growth companies
- Ensure customer teams clearly understand the value delivered
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What We’re Looking For
- Information security audit experience or hands-on experience with SOC 2 / ISO compliance
- Experience handling a high volume of repetitive, ticket-based tasks
- Experience working with startups or high-growth technology companies
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