Employee Relations Specialist

Tailored Management • Costa Rica
Remote
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AI Summary

Support U.S. contingent workforce programs with high-quality HR service, focusing on compliance, leave administration, and employee relations. Manage high-volume employee relations cases and administer U.S. FMLA, ADA accommodations, and personal leaves. Partner with Payroll on attendance and leave compliance.

Key Highlights
Manage high-volume employee relations cases
Administer U.S. FMLA, ADA accommodations, and personal leaves
Partner with Payroll on attendance and leave compliance
Key Responsibilities
Manage high-volume employee relations cases through a shared HR inbox
Conduct coaching conversations, performance discussions, assignment end communications, and policy notifications
Administer U.S. FMLA, ADA accommodations, personal leaves, and applicable state and local leave laws
Technical Skills Required
Microsoft Teams Word Excel
Benefits & Perks
Remote work
Full-time employment

Job Description


Employee Relations Specialist

Remote | Full-Time | Supporting U.S. Workforce Programs


Tailored Management is seeking an experienced Employee Relations Specialist to support our U.S. contingent workforce programs. This role delivers high-quality HR service in a fast-paced, client-driven environment, with a strong focus on compliance, leave administration, employee relations, and risk mitigation.


What You’ll Do

  • Manage high-volume employee relations cases through a shared HR inbox, meeting defined SLAs.
  • Conduct coaching conversations, performance discussions, assignment end communications, and policy notifications.
  • Administer U.S. FMLA, ADA accommodations, personal leaves, and applicable state and local leave laws.
  • Partner with Payroll on attendance, PTO, and mandated sick/safe leave compliance.
  • Maintain accurate documentation in CRM and HRIS systems.
  • Ensure compliance with company and client policies while supporting engagement and retention initiatives.


What We’re Looking For

  • 4+ years of U.S.-based HR experience, including high-volume FMLA, ADA, leave administration, and employee relations case management.
  • Strong conflict resolution, problem-solving, and decision-making skills.
  • Ability to thrive in a high-volume, service-oriented environment with professionalism and discretion.
  • Bachelor’s degree in HR, Business, or related field.
  • Advanced English proficiency (C1 required); bilingual English/Spanish required.
  • Proficient in Microsoft Teams, Word, and Excel.
  • Knowledge of multi-state employment law preferred.


Work Environment

  • Fully remote (professional home office required).
  • Schedule aligned to U.S. business hours (9–6 during DST; 10–7 during Standard Time).


Join a collaborative, high-growth organization where integrity, compliance, and service excellence drive meaningful workforce impact.


*Please submit resume in English for review from our team.


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