Remote IT Operations Manager

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Please complete the screening form: https://docs.google.com/forms/d/e/1FAIpQLSfvIS1q3sufKdKcuRa48ed0oyz3Q7MoisnF8F_e101q_9sLYA/viewform?usp=dialog

Job Description:

We are seeking a Remote Manager, IT Operations to oversee the organization’s internal technology environment supporting U.S. operations. This role is responsible for IT governance, platform administration, vendor management, cybersecurity coordination, and oversight of a Tier 1/2 support team serving 200+ users.

Responsibilities:

• Own the IT roadmap, policies, and operational governance
• Manage core platforms: Google Workspace, Slack workflows, and RingCentral

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• Coordinate with external MSP handling AWS infrastructure and cybersecurity
• Oversee device lifecycle management (Windows and Chromebooks)
• Lead Tier 1/2 support team (access, onboarding/offboarding, troubleshooting)
• Ensure SLA compliance and vendor accountability
• Drive cybersecurity initiatives, including vulnerability testing and phishing awareness
• Improve operational efficiency and reduce recurring tickets

Qualifications:

• 5–7+ years of experience in IT Operations or Service Management
• Experience managing external vendors or MSPs
• Strong background in IT governance and SLA management
• Hands-on experience with core SaaS platforms (Google Workspace preferred)
• Experience in endpoint management and device lifecycle oversight
• Excellent written and verbal communication skills
• Root cause–driven mindset
• Bachelor’s degree in IT, Computer Science, or related field preferred
  

Fully remote

Monday–Friday

8:00 AM – 5:00 PM Eastern Time (US)