Product Onboarding Specialist

About Us

Smart Apartment Data provides real estate analytics software to U.S. professionals. We support enterprise clients through structured onboarding and education to ensure they use our platform effectively.

We are seeking a professional communicator who can guide clients through onboarding and product training in a clear and structured manner.

Meet our hiring team in this short video: https://vimeo.com/1057933773/3260b5ba8b

About The Role

As a Product Onboarding Specialist, you will conduct live virtual sessions to train new clients on our software platform and ensure they feel confident using it independently.

You will:

• Lead structured onboarding sessions via Zoom
• Deliver clear and engaging product demonstrations
• Guide clients step-by-step through workflows and features
• Provide thoughtful responses to client questions
• Maintain a professional and structured presence during sessions
  
  

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Requirements

We welcome candidates who have:

• 1+ years of experience training, onboarding, or supporting customers in a software environment
• OR experience teaching, facilitating, or leading structured sessions for professional or adult audiences
  
  

In addition, you should have:

• Professional English communication skills suitable for client-facing presentations
• Experience explaining complex topics clearly
• Comfort leading live virtual sessions
• A reliable remote work setup
  
  

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We encourage candidates from varied backgrounds who meet these requirements to apply.

Bonus Points:

• Software training or onboarding background
• Ability to learn and explain software quickly
• Experience in Customer Education, Enablement, or Implementation
• Familiarity with CRM tools is a plus
• Handled high-value or demanding customers
  
  

Benefits

• 100% Remote, location independent
• Compensation: $1,800 - $2,200 per month (based on relevant experience and qualifications)