AI Summary
We are seeking a knowledgeable and customer-focused Technical Support Specialist to provide remote technical assistance to clients and internal teams. The ideal candidate will diagnose and resolve hardware, software, and system-related issues while delivering exceptional customer service. This role requires strong troubleshooting skills, clear communication, and the ability to work independently in a remote environment.
Key Highlights
Provide remote technical support via phone, email, chat, or ticketing systems
Diagnose and resolve hardware, software, and network issues
Maintain knowledge base articles and technical documentation
Key Responsibilities
Provide remote technical support via phone, email, chat, or ticketing systems
Diagnose and resolve hardware, software, and network issues
Install, configure, and maintain computer systems and applications
Document support requests, resolutions, and system updates accurately
Escalate complex technical issues to higher-level support when necessary
Assist with onboarding/offboarding technical setup for employees
Maintain knowledge base articles and technical documentation
Ensure timely resolution of tickets in accordance with service-level agreements (SLAs)
Technical Skills Required
Benefits & Perks
Competitive salary based on experience
Health, dental, and vision insurance
Paid time off
Remote work flexibility
Professional development and certification support
Nice to Have
CompTIA A+
Network+
experience supporting cloud-based platforms
knowledge of cybersecurity best practices
Job Description
Location: Remote
Department: IT / Customer Support
Reports To: IT Manager / Technical Support Manager
Employment Type: Full-Time
Position Overview
We are seeking a knowledgeable and customer-focused Technical Support Specialist to provide remote technical assistance to clients and internal teams. The ideal candidate will diagnose and resolve hardware, software, and system-related issues while delivering exceptional customer service.
This role requires strong troubleshooting skills, clear communication, and the ability to work independently in a remote environment.
Key Responsibilities
Provide remote technical support via phone, email, chat, or ticketing systems
Diagnose and resolve hardware, software, and network issues
Install, configure, and maintain computer systems and applications
Document support requests, resolutions, and system updates accurately
Escalate complex technical issues to higher-level support when necessary
Assist with onboarding/offboarding technical setup for employees
Maintain knowledge base articles and technical documentation
Ensure timely resolution of tickets in accordance with service-level agreements (SLAs)
Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
Qualifications & Requirements
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
2+ years of technical support or help desk experience
Strong knowledge of Windows and/or macOS operating systems
Familiarity with Microsoft 365, Google Workspace, and common business applications
Basic understanding of networking concepts (TCP/IP, VPN, DNS, routers)
Experience with remote desktop tools and ticketing systems
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently in a remote setting
Preferred Skills
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
Experience supporting cloud-based platforms
Knowledge of cybersecurity best practices
Experience in multi-location or remote workforce environments
Work Environment
Fully remote
Standard business hours
Performance-based metrics and ticket resolution targets
Compensation & Benefits
Competitive salary based on experience
Health, dental, and vision insurance
Paid time off
Remote work flexibility
Professional development and certification support
Similar Jobs
Explore other opportunities that match your interests
Visa Sponsorship
Relocation
Remote
Job Type
Full-time
Experience Level
Mid-Senior level
blue tees golf
United State
Senior Manager of Network Engineering
••••••
••••••
••••••
Job Type
••••••
Experience Level
••••••
Providence Health & Services
United State
Visa Sponsorship
Relocation
Remote
Job Type
Full-time
Experience Level
Mid-Senior level
Jobs via Dice
United State