Corporate IT Specialist

Job Overview

The Corporate IT Specialist is responsible for delivering reliable, high-quality Corporate Information Technology (IT) Services to a fully remote workforce of approximately 100 employees. The position focuses on end-user support, device lifecycle management, and the administration of Microsoft and SaaS platforms, while providing exceptional customer service. The role reports to a Manager of Corporate IT and supports day-to-day IT operations across the organization.

This role will require significant training, so aptitude and a demonstrated ability to learn and grow are more important than their current skill set. However, experience in Windows and Microsoft 365 administration is required for this position.

Note: This is a fully remote position. Candidates must be located in EST or CST time zones to be considered.

Key Responsibilities

• Respond to, triage, and resolve IT incident and service request tickets across the organization, including support for key stakeholders.
• Manage software licensing and vendor relationships for core enterprise and SaaS platforms and tools.

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• Oversee the full lifecycle management of company-issued laptops, including provisioning, deployment, maintenance, and decommissioning.
• Learn, administer, and support multiple enterprise Microsoft and SaaS solutions in alignment with business needs and security standards.
• Participate in and support special IT projects and initiatives as required.

Required Experience

• 1–3 years of hands-on experience administering Windows 10 and/or Windows 11 environments.
• 1–3 years of experience administering Microsoft 365, including user management, software licensing, Intune, and security configuration.
• Experience with Microsoft Purview is a plus, but not required.

Required Skills and Competencies

• Strong troubleshooting skills for laptops, operating systems, and business applications.
• Ability to work effectively in a fully remote environment with minimal supervision.
• Demonstrated interest in learning new technologies and a growth mindset toward developing new technical skills.
• Excellent customer service and communication skills, with the ability to support users professionally and empathetically.

Ripple Talent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, ancestry, medical or mental disability, family care status, marital status, veteran status, sexual orientation, or any other personal attribute or basis protected by federal, state, or local law.