Backup and Recovery Services Specialist

Department

This position is within FSU’s Department of Northwest Regional Data Center (NWRDC)

Responsibilities

The Backup and Recovery Services team (BRS) is a service provider for customers who need managed or unmanaged backup solutions to protect their assets both in the field, on premise, and in the cloud.

Provides advanced support and expertise for Backup and Recovery Services. Provides consultation and technical advice to management, staff, and customers regarding the administration, design, and maintenance of the equipment used for the backup and recovery of different systems.

Responsible for day-to-day administration and oversight of all backup and recovery services hardware and software including creation and maintenance of backup policies and retentions, performance tuning and monitoring, installation of backup client software, and troubleshooting backup and replication failures. Provides advanced troubleshooting and develops solutions for backup, recovery, and data replication issues to complex system problems, thereby ensuring system reliability. Administration of Backup/Recovery software such as: Avamar, Networker, CommVault, and/or Backup Exec. Participates in a team on-call rotation in support of a 24x7 data center.

Anticipate, mitigate, identify, troubleshoot and develop appropriate technical solutions to backup and restore related issues. Serve as a recovery expert and recommends system enhancements to staff and customers. Research and make recommendations on backup products, services and standards in support of procurement and development efforts.

Advises the management team regarding development of project plans, proposals, and recommended policies and procedures to effectively administer these backups and systems.

Develops and updates documented procedures and processes to ensure the continued operation of the backup/restoration process. Other duties and responsibilities as required by supervisor.

Participates in approved professional development opportunities per NWRDC's policy. Professional development and training is defined as learning undertaken by the employee to maintain and advance their skills, knowledge and competencies, specifically as they relate and add value to the job and workplace. Other duties and responsibilities as required by supervisor.

NWRDC provides support for a wide range of state and local government, as well as K- 20 organizations across the State of Florida. These organizations are dependent on NWRDC in order to accomplish their missions. This requires NWRDC to maintain services 24x7, even during times of crisis or emergency. As such, all NWRDC staff are considered essential staff for operations of the State of Florida.

Qualifications

Bachelor's degree in Computer Science, MIS, or other appropriate degree and two years' experience or a high school diploma or equivalent and six years of experience. (Note: or a combination of appropriate post high school education and experience equal to six years.)

Ability to obtain a Security Awareness Training Certificate.

Preferred Qualifications

Recent experience with any of the following data backup technologies: Avamar, Networker, Data Domain, CommVault, and BackupExec.

Helpful

Who is an ideal candidate for this position?

The ideal candidate for this position has a desire to learn, a need to provide the best service to the customer, and the patience to work within the processes.

What is a typical day in this position?

The typical day's activities range from creating a new backup, troubleshooting a failed backup, completing a file restore to restoring an entire server.

What can I expect in the first 60-90 days?

The expectation is a lot of environment familiarization and on the job training for processes in the first 90 days.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

FSU Total Rewards

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How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check.

This position is open till filled.

This position is eligible for full remote work based on the current job duties and functions. Upon vacancy, remote eligibility will be reviewed.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.