Senior macOS System Administrator

Are you looking to join a team-oriented Apple Consultancy (MSP) with a collaborative environment, opportunities to shape policy and procedure, and ongoing training? Second Son Consulting is seeking a Sys Admin to take on escalated support issues, dig into thorny macOS platform challenges, and contribute directly to the engineering work that underpins our toolset. This is a remote role.

We’ll Provide:

• PTO, company holidays, 401k, health insurance
• Paid training time and professional development opportunities
• Salary of $45-52/hour

What You'll Do:

• Provide day-to-day support in cross-platform environments for desktop, mobile devices, server, network, and cloud systems. (75% macOS to 25% Windows)
• Deploy workstations and mobile devices using MDM/RMM tools and our custom scripts
• Take escalations for complex technical issues from our Help Desk team

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• Identify, research, and resolve complex technical problems
• Identify opportunities for the implementation of new technology processes, procedures, or entire new systems
• Document, track, and monitor issues to ensure efficient and timely resolutions
• Learn to recognize support needs and trends, and work with our Account Managers to address the specific needs of the teams and environments we support

Skills You'll Need:

• 5+ years of full time IT experience
• 2+ years of experience managing Macs with one or more MDM platforms
• 2+ years of experience doing real-time ticket management using a commercial ticketing system (ConnectWise, AutoTask)
• Must be available to work 9 am to 6 pm PT during the first 60 days of training, then shifting to 9 am to 6 pm ET over the next 60 days, which is the ultimate goal for this position

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• Ability to join our on-call rotation after 90-120 days of employment (note this is not 24/7)
• A solid understanding of Apple Business Manager and Automated Deployment Workflows
• Knowledge of Apple’s MDM and DDM spec, including profile creation and preference domains
• Hands on experience managing and maintaining Munki/Managed Software Center & AutoPKG
• Scripting knowledge (bash, zsh, python)
• Experience with Mosyle MDM, Installomator, swiftDialog, MunkiReport, Erase-Install, Nudge, SOFA, Support App, Santa, mSCP preferred but not required

Next Steps:

Quick apply with your resume here

Or

Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/o/JB-EGW6NBY0L/landing?u=1182753