IT PMO Project Manager - ServiceNow Delivery

Job Position: IT PMO Project Manager - ServiceNow Delivery

Job Location: 100% Remote (EST or CST Time zone only)

Job Duration: 9 Months with possible extension

Travel Requirement:

Candidate may be required to Corning, NY or Charlotte, NC to participate in project workshops. Advance notice will be provided. Travel is not expected to exceed 25%.

About the Role:

We are seeking an experienced, results-driven IT PMO Project Manager with recent ServiceNow platform implementation experience to lead complex, enterprise-scale initiatives. This role is ideal for a delivery leader who has hands-on experience managing ServiceNow deployments, understands product-centric delivery models, and can effectively operate in Agile and Scrum environments.

The successful candidate will take ownership of delivery outcomes, proactively manage risks and issues, engage stakeholders, and ensure solutions are delivered in alignment with Corning’s quality, compliance, and governance standards.

Key Responsibilities

1. Project & Product Delivery Ownership

• Lead end-to-end delivery of ServiceNow platform implementations, ensuring scope, schedule, budget, and quality objectives are met.

• Drive accountability for project and product outcomes, proactively resolving delivery challenges.

• Understand and manage the distinction between product-based delivery (roadmaps, backlogs, continuous value delivery) and traditional project execution.

• Ensure delivery aligns with enterprise PMO standards while supporting Agile delivery models.

2. ServiceNow Implementation Leadership

• Manage ServiceNow deployments and enhancements across multiple modules, including:

• HR Service Delivery (HRSD)

• Finance-related workflows and integrations

• IT Infrastructure / ITSM / ITOM

• Coordinate cross-functional teams including business stakeholders, ServiceNow developers, platform owners, and vendors.

• Ensure platform configurations, integrations, and releases align with business outcomes and architectural standards.

3. Agile & Scrum Execution

• Lead delivery using Agile and Scrum methodologies, including sprint planning, backlog refinement, sprint reviews, and retrospectives.

• Partner closely with Product Owners to manage backlogs, prioritize features, and deliver incremental value.

• Support teams transitioning from project-centric to product-centric operating models.

4. Project Leadership & Governance

• Develop and maintain project plans, delivery roadmaps, milestones, and resource plans.

• Own and manage RAID (Risks, Assumptions, Issues, Dependencies) logs and ensure timely mitigation and escalation.

• Provide clear, concise status reporting and executive-level communication.

• Ensure alignment between delivery teams, PMO governance, and business strategy.

5. Stakeholder Engagement & Communication

• Build strong relationships with business leaders, product owners, and technical teams.

• Act as the primary point of contact for delivery status, risks, and decisions.

• Engage senior leadership and key decision-makers to maintain momentum and alignment.

6. Quality, Compliance & Continuous Improvement

• Ensure adherence to Corning’s quality, compliance, and governance standards.

• Promote continuous improvement through lessons learned, retrospectives, and delivery metrics.

• Ensure deliverables meet agreed-upon acceptance criteria and business expectations.

Qualifications:

Education:

• Bachelor's Degree (minimum required)

Experience:

• 7+ years of IT project/program management experience, preferably within a PMO environment.

• Direct experience implementing the ServiceNow platform (end-to-end) within the past 5 years.

• Proven delivery experience with ServiceNow modules supporting HR, Finance-related workflows, and Infrastructure / ITSM / ITOM.

• Demonstrated success leading complex, cross-functional initiatives in enterprise environments.

• Experience operating in product-centric delivery models and managing the transition from project-based delivery.

Certifications:

• PMP (Project Management Professional) certification required.

• Agile and/or Scrum certification (CSM, PMI-ACP, SAFe, or equivalent) strongly preferred.

• ServiceNow certifications preferred, including but not limited to:

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist (CIS) – HR Service Delivery, ITSM, ITOM, or related modules

• ServiceNow Certified Application Developer (CAD)

Skills & Competencies:

• Strong understanding of Agile, Scrum, and hybrid delivery models.

• Ability to manage project plans, roadmaps, backlogs, and RAID logs effectively.

• Exceptional stakeholder management and communication skills.

• Proven problem-solving, decision-making, and escalation capabilities.

• Detail-oriented with a strong commitment to delivery quality and compliance.

• Ability to lead without authority and influence across organizational boundaries.