Marketing Account Manager

We're an American digital media marketing agency for multi-location restaurant businesses. Our mission: become true partners in our clients' success — moving from marketing their businesses to owning equity stakes and franchisee partnerships in the brands we build.

We do social media management and content creation at our core, with a growing SEO division. We help busy restaurant owners grow their brands across social, influencer, SEO, and paid campaigns — offering email marketing, paid ads, web design, and brand identity as one-time projects or ongoing retainers. Clients typically start with social, then layer on additional services as their needs grow.

Our clients run multi-location restaurants across major US cities: Houston (Texas), Washington DC, Chicago (Illinois), and New York City. They start with a grand opening influencer package, then move to monthly retainers. They're busy owners managing anywhere from a few locations to a dozen, who trust us to make marketing effortless.

We've nearly doubled revenue year-over-year and maintain 20%+ annual growth. Our clients have been featured in the New York Times, The New Yorker, Eater, Chicago Tribune, and Washingtonian. Our Founder already owns a coffee shop with multiple locations — proof that we practice what we preach about building businesses, not just marketing them.

OUR COMPANY VALUES guide our team and shape our culture: 

• 🤝 Honesty: We tell clients the truth, even when it's uncomfortable — everything we do is grounded in good ethics and morals
• 🎨 Creativity: Clients know their business better than we do — our job is to align our creativity and proven methods with their vision, not the other way around
• 🔗 Collaboration: In a creative environment, collaboration isn't optional — it's how great work gets made
• ⚡ Proactiveness: We move fast, respond fast, and stay ahead of what clients need before they have to ask
• 🎯 Empathy: We make things easy for clients — it's not just a nicety, it's core to the job

We're a fully remote organization with 6 full-time teammates and 2 interns, including Marketing Account Managers, a Social Media Manager, a Content Creator, and contracted Graphic Designer and Video Editor specialists. We're headquartered in Houston, TX, with teammates across the US and contractors in Turkey and India — our Houston team is transitioning to in-person soon.

Our team has worked together for three to four years — trust-based, close-knit, and low on micromanagement once you've found your footing. Communication runs almost entirely through Slack and text; meetings are rare internally and even rarer with clients. Things move fast: client messages get answered within business hours, deliverables turn around quickly, and the expectation is that you show up ready to execute.

We're looking for a remote Marketing Account Manager to own the full client experience for a portfolio of restaurant and multi-location business clients, from strategy and oversight to day-to-day communication and reporting.

In this role, you'll be the lead on everything that happens for your clients. You'll develop their marketing strategies, coordinate with internal specialists and contractors to execute across social, email, ads, influencer, and SEO, and ensure every deliverable is on time and on brand. You won't be doing everything yourself — you'll be orchestrating the right resources to make clients successful.

This is a high-autonomy role where you're trusted to run your own show with minimal hand-holding. You'll play a founding role in building our new SEO division, which means understanding SEO well enough to guide specialists and advise clients, even if you're not doing the technical work. The clients you'll serve are busy business owners who need someone to take the marketing burden off their plate and make it feel effortless.

Our IDEAL CANDIDATE brings 3–5 years of experience in roles like Marketing Account Manager, Client Success Manager, or Marketing Project Manager. You have hands-on experience running social media campaigns with a portfolio showing real results. You understand SEO at a strategic level: the channels, the principles, what good looks like, and how to improve it. You have a creative eye and a pulse on North American marketing trends. What matters most is your ownership mentality: you take the ball and run with it, you don't wait to be told, and you make decisions that free up leadership to focus on growth rather than firefighting. You're coachable, calm under pressure, and the kind of person who makes stressed business owners feel like everything is under control.

Performance Metrics: Your performance will be measured by client results, strategy effectiveness, and client happiness.

Reporting Structure: You'll collaborate with the entire team, including contracted specialists. This position reports directly to the Account Manager.

You’ll be doing things like:

• Client Marketing Strategy: Developing tailored marketing strategies for each client's brand, audience, and goals; building executable plans across social, SEO, email, and ads; advising clients on what's working and what to do next.
• Campaign Oversight & Execution: Owning your clients' full digital marketing presence from grand openings to ongoing campaigns; staying logged into accounts to handle last-minute needs — responding to influencers, updating content; ensuring every deliverable resonates with North American audiences.
• Project Management & Coordination: Managing timelines and deliverables using ClickUp, Google Calendar, and Slack; coordinating with Content Creators, Graphic Designers, Email Marketers, Ad Specialists, and SEO Contractors for timely delivery; flagging risks before they become problems.
• Client Communication: Managing a portfolio of 7–15 clients (fewer for high-touch accounts, more for streamlined ones); addressing inquiries promptly via Slack and text; keeping clients updated on progress, campaigns, and timelines; documenting requests clearly for the team; making things easy so they never have to follow up or wonder what's happening.
• Reporting & Analysis: Generating and sending weekly reports across Instagram, Facebook, and TikTok using AI tools; analyzing data and surfacing clear recommendations; contributing to quarterly strategy documents.
• SEO Strategy & Division Building: Guiding SEO Specialists and advising clients on SEO strategy; staying current on AI-driven search trends; building the division's processes from the ground up.

• 3–5 years of experience in roles like Marketing Account Manager, Client Success Manager, Social Media Manager, or Marketing Project Manager
• Portfolio showing social media campaign results — what you created, managed, and what moved the needle
• Strong working knowledge of SEO — channels, principles, quality standards, and guiding specialists (not executing technical work)
• Solid understanding of North American digital marketing trends across social, email, influencer, and paid channels
• Strong delegator who aligns client vision with proven marketing methods and coordinates across specialists
• Proficient in ClickUp, Slack, Canva, and Google Suite
• Exceptionally proactive communicator via Slack and text — makes things easy for busy clients
• Calm under pressure; reassures stressed business owners and adapts quickly when plans change
• Strong project management skills; manages 7–15 clients without dropping the ball

Bonus if you also have:

• Email and SMS marketing campaign experience
• Social media funnel ads knowledge

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

• Influencer marketing campaign experience
• SEM and paid search familiarity
• Web design knowledge
• Experience with SEO for AI (optimizing for AI-driven search)
• Familiarity with our tools: Canva, Adobe Suite / Creative Cloud, ChatGPT, Gemini, Higgsfield

Working Hours: Fixed 8AM–4PM Central Time. Adjusts with Daylight Saving Time.

Employment Type: Full-time (40 hours/week), Exclusivity preferred

Education: An undergraduate degree, or comparable work experience 

Level: Intermediate (3–5 years of relevant work experience) 

Compensation: ~USD $632–$892 (NGN 850K–1.2M) per month, based on experience. Structured as a Consultant Agreement (independent contractor), meaning you'll be responsible for your own taxes, benefits, and insurance.

• 🚀 Work directly with a forward-thinking, fast-growing American marketing agency
• 🏡 Work from the comfort of your home
• 🏆 Incredibly talented, close-knit teammates who've worked together 3-4 years
• 🧘🏾‍♀️ Work-life balance: 8 hours a day, 5 days a week
• 💰 Above-market compensation
• 🎓 Paid professional development — certifications and coursework covered
• 🤝 Unlimited PTO
• 💬 A genuinely connected team — hop on a Slack huddle anytime