Technical Support Specialist

About FullStack

FullStack is the most transparent IT talent network, connecting highly skilled individuals with top global companies and Silicon Valley startups for remote, on-demand projects. We focus on building a trusted, high-performance network where talent can thrive in a positive, respectful, and supportive environment. By prioritizing transparency, fair opportunities, and professional growth, we empower our engineers to deliver their best work while collaborating with innovative teams worldwide.

We’re Most Proud Of

• Offering life-changing opportunities for talented software professionals across the Americas.
• Enhancing highly-skilled software development teams of hundreds of the world’s greatest companies.
• Our 4.2-star rating on GlassDoor.
• Our client Net Promoter Score of 68, twice the industry average.
  
  

The Opportunity

Join our talent network and connect with U.S. clients for flexible, project-based development work as a Technical Support Specialist.

• You will integrate directly into our client's team and work alongside their existing designers and engineers on a daily basis.
  
  

What We're Looking For

• 5+ years of professional experience in technical support, customer success, or system administration within a technology-driven environment.

Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.

• Advanced English is required.
• Bachelor’s degree in a scientific, technical, or related field, or an equivalent combination of education and professional experience.
• Proven experience troubleshooting complex technical product or system issues, providing second or third-level technical support when needed.
• Strong technical aptitude with hands-on experience diagnosing and resolving software, system, or infrastructure-related problems.
• Ability to analyze technical issues and provide clear, accurate, and well-documented solutions to customers.
• Experience supporting enterprise or international customers across multiple time zones is a plus.
• Ability to work both independently and collaboratively with cross-functional teams, including engineering and product teams, to resolve complex technical incidents.
• Strong analytical, organizational, and problem-solving skills, with high attention to detail and the ability to manage multiple priorities.
• Proven ability to adapt to changing business demands in a dynamic environment.
• Working knowledge of Microsoft Office Suite; familiarity with Salesforce is a strong plus, and experience with Microsoft Dynamics Business Central is considered an advantage.
• Experience in the animal health industry or veterinary technician experience is highly desirable.
• Familiarity with medical devices or healthcare-related technology environments is considered a plus.
• Ability to work occasional evenings and/or holidays based on business needs.
• Proven experience in technical support within a SaaS or technology-driven environment.
• Experience providing second or third-level troubleshooting for complex technical issues.
• Hands-on experience diagnosing and resolving system, software, or infrastructure-related problems.
• Ability to analyze technical issues and provide accurate, well-documented solutions to customers.

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

• Experience supporting enterprise or international customers across multiple time zones.
• Familiarity with system administration concepts such as user management, system configuration, and troubleshooting.
• Ability to collaborate with engineering and product teams to resolve complex technical incidents.
• Strong analytical and problem-solving skills with a focus on delivering technically correct solutions.
• Familiarity with medical devices or healthcare-related technology environments is considered a plus.
  
  

What We Offer

• Competitive pay.
• 100% remote work.
• The ability to work with leading startups and Fortune 500 companies.
• Continuing education opportunities.
• Opportunity to grow and expand your career.
  
  

Our talent network is committed to fostering a diverse, inclusive, and accessible environment where IT professionals can find opportunities that match their skills. We welcome individuals of all races, religions, genders, sexual orientations, national origins, abilities, and experiences. Our focus is on connecting talent with projects based on qualifications, ensuring a fair and transparent process that values diverse perspectives and global collaboration.

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