Support ServiceNow implementation programmes across multiple Federal Government departments. Lead requirements gathering and business analysis. Facilitate workshops and discovery sessions.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Fully Remote | ServiceNow Senior Business Analyst | $900/day
Must hold current Baseline or NV1 security clearance
6-months contract
A fully remote opportunity for a six-month contract with a strong view to extension, supporting ServiceNow implementation programmes across multiple Federal Government departments.
The role
This is a primarily functional, business-facing BA role. The focus is on stakeholder engagement, requirements gathering, documentation, and translating business needs into high-quality delivery artefacts. You will work closely with architects and developers to ensure requirements are clearly understood and delivered correctly, but platform configuration is not expected as part of this remit.
What you will be doing
- Leading requirements gathering and business analysis across ServiceNow implementation programmes
- Facilitating workshops and discovery sessions with government stakeholders to design future-state workflows
- Translating business needs into user stories, acceptance criteria, process flows, and functional specifications
- Supporting Agile delivery teams through backlog prioritisation, sprint ceremonies, and delivery alignment
- Coordinating UAT planning, defect tracking, and sign-off
- Identifying opportunities for process improvement using native ServiceNow capabilities
- Providing post-deployment support, hypercare, and handover to BAU teams
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What we are looking for
- Proven ServiceNow BA experience, with strong exposure to SecOps and ITSM modules
- Ability to produce high-quality artefacts across the full BA lifecycle
- Experience in Agile delivery environments using Jira or Azure DevOps
- Strong stakeholder engagement and facilitation skills across technical and business audiences
- ITIL v4 familiarity; certification preferred
- ServiceNow CIS certifications are highly regarded but not essential
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Security clearance
You must already hold an active Baseline or NV1 security clearance.
The details
- Rate: Up to $900/day
- Contract: 6 months, strong view to extension
- Location: Fully remote in Australia
- Start: ASAP
If this aligns with your experience and you hold the required clearance, apply now or reach out directly.
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