Automation Support Engineer

Join a fast-growing global tech team!

We’re hiring an Automation Support Engineer to help build, maintain, and support automation solutions for an innovative MSP Automation Platform that is transforming how managed service providers streamline operations and deliver scalable automation.

If you enjoy solving complex technical problems, building automation workflows, and collaborating with customers to deliver impactful solutions, this role gives you the opportunity to work on cutting-edge automation technologies while supporting global clients. This is a fully remote, Philippines-based role where you’ll collaborate with distributed teams across time zones and help drive operational excellence through automation.

Role Summary

As an Automation Support Engineer, you will support and develop automation solutions within a low-code environment while working closely with customers, support teams, and developers. You’ll troubleshoot Tier 2 and Tier 3 automation issues, build new automation workflows, and help improve platform capabilities through documentation and collaboration.

This role combines technical troubleshooting, automation development, and customer collaboration, ensuring automation solutions are reliable, scalable, and aligned with client needs. You’ll play a key role in strengthening the automation ecosystem by resolving complex issues and identifying opportunities to improve platform performance and usability.

Key Responsibilities

• Provide Tier 2 and Tier 3 technical support for customer-facing automation solutions.
• Investigate and troubleshoot complex automation issues to ensure platform stability and performance.
• Design, build, and implement automation workflows within the company’s low-code automation platform.
• Work independently to scope automation requirements, define success criteria, and deliver solutions.
• Utilize Python and automation tools to develop efficient, scalable automation processes.
• Collaborate directly with customers to understand automation requirements and ensure solutions meet expectations.
• Maintain active communication with clients during testing, troubleshooting, and deployment phases.
• Coordinate with support and development teams to ensure fixes are implemented and aligned with platform best practices.
• Identify recurring issues and contribute to knowledge base documentation and continuous improvement initiatives.
• Support platform reliability by documenting solutions, improving workflows, and recommending automation enhancements.
  
  

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Must-Have Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Mathematics, Physics, or a related field.
• 2–5 years of experience in automation development or software engineering, preferably in low-code platforms.
• Experience building automation workflows and system integrations using low-code environments.
• Working knowledge of Python or similar scripting languages used in automation solutions.
• Understanding of the software development lifecycle (SDLC) and best practices in automation development.
• Familiarity with API integrations and tools commonly used in the MSP ecosystem.
• Strong communication skills and the ability to work effectively with customers in a support environment.
• Excellent collaboration skills when working with cross-functional teams.
• Strong analytical thinking and problem-solving ability.
  
  

Nice-to-Have Skills

• Knowledge of Jinja2 templating.
• Experience with HTML/CSS and UI/UX principles.
• Exposure to automation-first environments or low-code platforms.
• Experience working with MSP tools and service delivery platforms.
  
  

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Reporting Line and Working Pattern

• Collaborates closely with Automation Developers, Support Engineers, and Product teams.
• Fully remote, Philippines-based role.
• US time-zone coverage with global team handoffs to ensure continuous support.
  
  

Why You’ll Love This Role

• Work on cutting-edge automation technologies used by global MSPs.
• Build impactful solutions that improve operational efficiency through automation.
• Collaborate with international teams and clients in a fast-growing technology environment.
• Develop your expertise in low-code automation, integrations, and platform engineering.
• Enjoy the flexibility of a fully remote role with strong career growth opportunities.
  
  

About MagentIQ

At magentIQ, we value diversity, innovation, and continuous growth. Join our team and be part of a collaborative, forward-thinking organization where your work helps power automation solutions for businesses worldwide. If you're passionate about building reliable systems and solving complex automation challenges, we’d love to hear from you.

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